Customer Service Representative - Chattanooga, TN

Kedia Corporation; Chattanooga (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading corporation in business services is hiring a Customer Service Representative in Chattanooga, TN. The role involves engaging with customers to provide assistance regarding products and services, maintaining thorough records of interactions, and resolving issues effectively. Ideal candidates possess strong communication skills, knowledge of customer service processes, and the ability to address inquiries accurately. This position thrives in a fast-paced environment, aiming to deliver outstanding customer experiences.

Qualifications

• Knowledge of customer service principles and processes.
• Administrative and clerical procedural knowledge.
• Strong command of the English language, including grammar and spelling.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Resolve customer grievances and ensure problems are addressed.
• Contact customers to communicate inquiry results or adjustments.
• Document inquiries, complaints, and the actions taken.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Automated attendant systems

Automatic call distributor (ACD)

Scanners

Standalone telephone caller identification

Avaya software

CRM software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

Customer Service Representative - Chattanooga, TN

Contract

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Tools

Tools used in this occupation:

• Autodialers — Autodialing systems; Predictive dialers
• Automated attendant systems — Voice broadcasting systems
• Automatic call distributor (ACD) — Automatic call distribution ACD system
• Scanners
• Standalone telephone caller identification — Calling line identification equipment; Dialed number identification systems (DNIS)

Technology

• Contact center software — Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
• Customer relationship management (CRM) software — Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
• Electronic mail software — Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
• Network conferencing software — Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
• Spreadsheet software — Microsoft Excel

Knowledge, Skills & Abilities

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services, including needs assessment and satisfaction evaluation.
• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, records management, and office terminology.
• English Language — Knowledge of the structure and content of the English language, including grammar and spelling.

Skills

• Active Listening
• Speaking
• Service Orientation
• Persuasion
• Reading Comprehension
• Critical Thinking
• Writing
• Coordination
• Social Perceptiveness
• Negotiation

Abilities

• Oral Comprehension
• Oral Expression
• Speech Clarity
• Speech Recognition
• Written Expression
• Near Vision
• Problem Sensitivity
• Written Comprehension
• Deductive Reasoning
• Inductive Reasoning

If this sounds like the right job for you, please submit your resume using the application button. We look forward to receiving your application.