TS/SCI Cisco UC Engineer – Call Manager, SCIF Onsite

CDW; Town of Florida (NY); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

CDW Benefits

Job summary

CDW is seeking a Cisco Unified Communications Engineer to support enterprise voice and collaboration in a secure government environment. This role administers CUCM and related collaboration technologies, with on-site work in a SCIF and a required TS/SCI clearance.

You will design, deploy, and optimize Cisco IP Telephony solutions, resolve call quality issues, and collaborate with network, security, and customer teams to ensure system availability.

Qualifications

• Active TS/SCI security clearance required.
• 5+ years hands-on CUCM experience.
• Experience troubleshooting enterprise VoIP and IP Telephony.
• Strong knowledge of SIP, SCCP, call routing, dial plans, gateways, trunking and voice troubleshooting.
• Ability to work onsite full-time in a secure SCIF environment.

Responsibilities

• Administer, maintain, and support CUCM environments.
• Design, deploy, configure, and troubleshoot Cisco IP Telephony, voice, video, mobility, and collaboration solutions.
• Analyze, troubleshoot, and resolve call routing issues, call flow failures, and call quality concerns.
• Create, analyze, and troubleshoot call flows and Call Detail Records (CDRs).
• Perform software upgrades, patching, migrations, and lifecycle management in Cisco UC environments.
• Support Cisco Unity Connection voicemail systems and Cisco IP phone deployments.
• Participate in design and implementation of multi-site Cisco collaboration solutions.
• Provide Tier III technical support and act as escalation point for complex voice and network issues.
• Collaborate with network engineers, security teams, vendors, and customer stakeholders to ensure availability and performance.
• Monitor and optimize voice infrastructure performance across enterprise environments.
• Document configurations, procedures, and technical solutions.

Skills

CUCM

SIP

SCCP

Call routing

Troubleshooting

VoIP

Collaboration

Networking

Tools

Cisco Unity Connection

Job description

CDW is seeking a Cisco Unified Communications Engineer to support enterprise voice and collaboration in a secure government environment. This role administers CUCM and related collaboration technologies, with on-site work in a SCIF and a required TS/SCI clearance.

You will design, deploy, and optimize Cisco IP Telephony solutions, resolve call quality issues, and collaborate with network, security, and customer teams to ensure system availability.