Cisco UC Automation & QA Engineer

Insight Global; Charlotte (NC); On-site; USD 100,000 - 140,000; Full time

Job summary

Insight Global is seeking an experienced Cisco Unified Communications (UC) Engineer to support and optimize our enterprise voice services in a large-scale production environment. You will manage CUCM, Unity, and Voice Gateways, while building automation with AXL APIs and scripting.

The role requires strong scripting, Splunk analytics, and deep understanding of SIP, dial plans, and voice quality. You will contribute to testing, documentation, and reliable operation of critical communications

Qualifications

• Strong hands-on experience with Cisco UC environments (CUCM, Unity), voice gateways, and analog integrations.
• Experience developing and executing AXL API scripts for automation, reporting, provisioning, and bulk administration.
• Proficiency in Python, PowerShell or similar scripting languages.
• Experience using Splunk for log analytics, monitoring, dashboard development, and operational reporting.
• Strong knowledge of SIP, dial plans, call routing, and voice quality analysis.

Responsibilities

• Administer and support Cisco UC infrastructure (CUCM, Unity, gateways, analog solutions).
• Develop automation and tooling via AXL APIs and scripting.
• Troubleshoot using Splunk and other monitoring platforms; perform root-cause analysis.
• Design, execute, and document QA, system integration, and regression testing for voice infrastructure changes.
• Develop and maintain test plans, test cases, validation procedures, and rollback strategies.
• Validate call flows, voicemail, gateway integrations, analog services, and emergency calling capabilities after changes.
• Create technical documentation and runbooks.

Skills

CUCM

Unity Connection

Voice Gateways

AXL API

Python

PowerShell

Splunk

SIP & Call Routing

Tools

AXL API scripting

Splunk

Job description

Insight Global is seeking an experienced Cisco Unified Communications (UC) Engineer to support and optimize our enterprise voice services in a large-scale production environment. You will manage CUCM, Unity, and Voice Gateways, while building automation with AXL APIs and scripting.

The role requires strong scripting, Splunk analytics, and deep understanding of SIP, dial plans, and voice quality. You will contribute to testing, documentation, and reliable operation of critical communications