Cisco Collaboration Engineer | Hybrid/Onsite Telephony & Video

Info-Matrix Corporation; Mechanicsburg (Cumberland County); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Info-Matrix Corporation in Mechanicsburg, PA, is seeking a Cisco Collaboration Engineer to oversee administration and support for analog/IP telephony and video conferencing across stakeholder locations. The role includes scripting, vendor coordination, and hands-on technical support to ensure high availability of collaboration services.

The candidate will design, implement, and maintain Cisco IPT hardware/software, integrate with WebEx and security systems, and train end users while coordinating

Qualifications

• Experience with Cisco Enterprise Phone system.
• Knowledge of Cisco Call Manager, UCCX, Cisco Unity, WebEx, Xmedius Fax Server.
• Experience with Cisco on-premises IPT infrastructure.

Responsibilities

• Designs, plans, installs, configures, maintains, and supports IPT hardware and voice gateways.
• Maintains software for Analog/IP Telephony and related systems (Call Manager, UCCX, Unity) and integrates with WebEx and Fax Server.
• Supports WebEx hosted and on‑premises services; trains users and updates feature knowledge.

Skills

Cisco IPT infra

Cisco Call Manager

Cisco UCCX

WebEx

Xmedius Fax Server

Tools

Cisco Unity

Job description

Cisco Collaboration Engineer (Hybrid/Onsite Required)

Mechanicsburg, United States | Posted on 10/09/2026

Info-Matrix Corporation is a full-service professional IT provider located in Mechanicsburg, Pennsylvania. We are a privately held, small diverse business that has been providing Pennsylvania state and local government with innovative IT solutions and staffing services for more than 28 years. As a local employer of IT professionals, Info-Matrix Corporation has proven expertise in all facets of information technology.

Job Description

The Cisco Collaboration Engineer oversees the administration, hardware, andapplication support for all analog/IP telephony and video conferencing systemsacross stakeholder locations. Reporting to the User Collaboration Supervisor,this position delivers custom scripted solutions, manages third-partytelco/vendor service delivery, and provides hands-on technical support toensure continuous, high-availability collaboration operations.

Job Responsibilities

• Designs, plans,installs, configures, maintains, and supports all hardware related to Analogand IP Telephony (IPT) and voice gateways
  
• Designs, plans,installs, configures, maintains and supports all software related to Analog andIP Telephony, including Cisco Call Manager, Cisco UCCX, and Cisco Unity.This includes integration with specializedapplications such as WebEx, Xmedius Fax Server and security systems.
  
• Analyzes andre-engineers video conferencing systems to align with current and future userrequirements. Delivers cost-benefit analyses and executes end-to-endimplementations for all approved design changes.
  
• Writes, maintains,and supports coded scripts for Cisco UCCX to automate IT operations and supportmultiple Help Desk call flows.
  
• Configures,maintains, and supports the Enterprise Fax Server solution and its interactionwith the IPT infrastructure.
  
• Configures,maintains, and supports the interaction between the IPT infrastructure and theproprietary security camera/door buzzer system and other remote site securitysystems.
  
• Uses currentapproved methods to monitor the status of all IPT infrastructure. Adheres toalert notification and follow-up procedures.
  
• Utilizes thecurrent IT application to accept, respond to, and track resolution of, troubletickets.
  
• Coordinates withtelco carriers and third-party vendors to facilitate ongoing technical support,service provisioning, and system changes.
  
• Supports WebExhosted services and on-premises infrastructure by maintaining user accounts,training new users and keeping updated on WebEx’s new features.
  
• Provides end-usertraining on enterprise phone systems.
  Partners with theprocurement office to ensure all hardware and software licenses are maintained.
  
• Analyzes hardware,configuration and processes to recommend improvements.
  
• Createsdocumentation which detail logical and physical configuration of hardware.Creates backups and documents for disaster recovery.
  

Requirements

• Experiencewith Cisco Enterprise Phone system required.

• WorkingKnowledge of Cisco Call Manager, UCCX, Cisco Unity, WebEX, Xmedius Fax Server

• Weare only interested in candidates with experience with Cisco on-premises IPTinfrastructure.