User Collaboration Specialist

Method3; Harrisburg (Dauphin County); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology consulting firm is seeking a Mid-Senior level IT Support Specialist to design and maintain telephony systems and AV solutions in Harrisburg. This contract role requires on-site work initially, transitioning to hybrid. Ideal candidates will have experience with Cisco technologies and a strong ability to analyze customer needs and respond effectively. Responsibilities include maintaining communications with vendors and supporting IT operations.

Qualifications

• Experience with Analog and IP Telephony systems.
• Strong understanding of AV/VC systems.
• Ability to analyze and design customer-centric IT solutions.

Responsibilities

• Design, install, and support telephony hardware and software.
• Analyze AV systems to meet customer needs.
• Maintain the Enterprise Fax Server solution.

Skills

Telephony system design

AV/VC system maintenance

Troubleshooting IT issues

Cisco UCCX scripting

Vendor communication

Job description

Overview

Onsite Requirement: The selected candidate must work on-site in Harrisburg for six weeks before being eligible for two days of telework per week.

Responsibilities

• Designs, plans, installs, configures, maintains, and supports all hardware related to Analog and IP Telephony (IPT) and Cisco Voice Gateways.
• Designs, installs, configures, and maintains a broad range of AV/VC system software and hardware, including but not limited to Webex Boards/Room Kits, VC codecs, and AMX control systems.
• Designs, plans, installs, configures, maintains, and supports all software related to Analog and IP Telephony.
• Analyzes all aspects of the AV systems, including the video conference solution, and designs changes to ensure customer needs are met immediately and in anticipation of future needs.
• Writes, maintains, and supports coded scripts for Cisco UCCX to automate IT operations and support multiple Help Desk call flows.
• Configures, maintains, and supports the Enterprise Fax Server solution and its interaction with the IPT infrastructure.
• Configures, maintains, and supports the interaction between the IPT infrastructure and the proprietary security camera/door buzzer systems.
• Utilizes the current IT application to accept, respond to, and track the resolution of trouble tickets.
• Communicates with 3rd party vendors and telco carriers as necessary to facilitate support and changes to telecommunications services.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Business Consulting and Services