Cisco-Certified Network Support Engineer

C.C.D. Cogent Communications Deutschland GmbH; Washington (District of Columbia); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off (PTO)

Disability Insurance

Life Insurance

401(k) plan with employer match

Stock options

Employee Assistance Program

Job summary

A global ISP is seeking a Customer Support Engineer to handle customer inquiries and resolve service-related issues. The ideal candidate will have Cisco equipment experience, strong networking knowledge, and excellent communication skills. Responsibilities include managing customer support tickets and providing timely solutions while ensuring a professional and customer-focused approach. The role requires flexibility, including availability on weekends. A competitive salary range of $65,000 to $80,000 is offered.

Qualifications

• Experience with Cisco equipment is essential.
• Strong technical knowledge in TCP/IP and related protocols is desired.
• Excellent problem-solving skills are necessary.

Responsibilities

• Answer incoming phone calls from customers regarding their services.
• Resolve service-related issues through effective communication.
• Document all steps taken to resolve customer issues.
• Manage customer-created tickets and ensure timely updates.
• Coordinate with support teams and vendors for quick issue resolution.
• Maintain professionalism under all circumstances.
• Manage expectations and escalate issues when necessary.

Skills

Cisco equipment experience

Strong technical knowledge in networking (TCP/IP)

IP protocols (BGP, IGP, OSPF, IS-IS, MPLS)

Strong problem-solving skills

Excellent verbal and written communication skills

Ability to provide excellent customer service

Critical thinking

Ability to work independently and in a team

Reliable employment history

Availability to work weekends

Job description

A global ISP is seeking a Customer Support Engineer to handle customer inquiries and resolve service-related issues. The ideal candidate will have Cisco equipment experience, strong networking knowledge, and excellent communication skills. Responsibilities include managing customer support tickets and providing timely solutions while ensuring a professional and customer-focused approach. The role requires flexibility, including availability on weekends. A competitive salary range of $65,000 to $80,000 is offered.