Networking Support Engineer (Cisco Expert) – Weekend Shift

C.C.D. Cogent Communications Deutschland GmbH; Herndon (VA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid Time Off

Short- and Long-Term Disability

Life Insurance

401(k) plan with employer match

Stock options

Employee Assistance Program

Job summary

A Tier 1 ISP is seeking a Customer Support Engineer in Herndon, Virginia. This role involves managing customer issues via phone and email, documenting resolutions, and collaborating with the support team. Candidates should have Cisco equipment experience and strong networking knowledge, as well as excellent communication skills. Offering a salary range of $65,000-$80,000 and a comprehensive benefits package, the position requires reliability, problem-solving, and customer service excellence. Weekend availability is required.

Qualifications

• Cisco equipment experience and certifications are required.
• Strong technical knowledge in networking (TCP/IP) and IP protocols is desired.
• Must excel in a fast-paced, dynamic environment. Available to work on a shift including one Weekend Day.

Responsibilities

• Answer incoming phone calls from customers regarding services.
• Resolve service-related issues via phone and email.
• Document steps taken to resolve customer issues.
• Manage customer-created tickets and communicate their status.
• Coordinate with support team and vendors for issue resolution.

Skills

Cisco equipment experience and certifications

Strong technical knowledge in networking (TCP/IP)

Strong problem-solving skills

Excellent verbal and written communication skills

Customer service excellence

Ability to work in a dynamic environment

Job description

A Tier 1 ISP is seeking a Customer Support Engineer in Herndon, Virginia. This role involves managing customer issues via phone and email, documenting resolutions, and collaborating with the support team. Candidates should have Cisco equipment experience and strong networking knowledge, as well as excellent communication skills. Offering a salary range of $65,000-$80,000 and a comprehensive benefits package, the position requires reliability, problem-solving, and customer service excellence. Weekend availability is required.