Circulation & Student Tech Services Lead

The California State University; San Jose (CA); On-site; USD 67,000 - 72,000; Full time

Job summary

San José State University Library seeks a Circulation Desk & Student Technology Resources Coordinator to lead the Circulation, STR, and Course Reserves service desk, plan staffing, policies, and workflows. The role trains staff, oversees student assistants, and collaborates with IT on circulating technology.

The position emphasizes excellent customer service, knowledge of ALMA Fulfillment and OneSearch, and the ability to manage budgets and service quality across departments.

Qualifications

• High school education or equivalent certification.
• Four years of related library and/or clerical experience or an equivalent combination of experience and education.

Responsibilities

• Lead the Circulation, STR, and Course Reserves service desk and guide staff.
• Develop, update, and implement policies and workflows for Circulation and STR operations.
• Train staff and create manuals for desk procedures and workflows.
• Collaborate with IT to maintain inventory of circulating technology and resolve access issues.

Skills

Customer service

Staff training

Budget monitoring

ALMA Fulfillment

OneSearch

Education

High school education or equivalent certification

Tools

ALMA Fulfillment

OneSearch

Job description

San José State University Library seeks a Circulation Desk & Student Technology Resources Coordinator to lead the Circulation, STR, and Course Reserves service desk, plan staffing, policies, and workflows. The role trains staff, oversees student assistants, and collaborates with IT on circulating technology.

The position emphasizes excellent customer service, knowledge of ALMA Fulfillment and OneSearch, and the ability to manage budgets and service quality across departments.