Circulation & Tech Resources Lead

San Jose State University; San Jose (CA); On-site; USD 67,000 - 72,000; Full time

Job summary

San Jose State University is seeking a Circulation Desk & Student Technology Resources Coordinator for the SJSU Library. The role leads Circulation, STR, and Course Reserves service desks, trains student assistants, and works with IT to manage circulating technology.

It includes policy development, budget oversight, and advocacy for customer service excellence across library access services. The Coordinator reports to the Associate Dean of Innovation and Resource Management and collaborates

Qualifications

• High school education or equivalent certification.
• Four years of related library and/or clerical experience or an equivalent combination of experience and education.
• Experience coordinating public or customer service operations in an academic or library setting.
• Experience using integrated library systems to perform circulation functions, resolve complex patron account issues, and interpret library records.
• Experience training, scheduling, and providing operational direction to student assistants and/or customer service employees.
• Experience supporting technology equipment circulation and/or basic technology user troubleshooting.

Responsibilities

• Provides planning, organization, leadership, and helps set priorities for the Circulation, STR, and Course Reserves service desk.
• Develops, updates and facilitates policies and workflows for Circulation and STR operations.
• Maintains an in-depth knowledge of ALMA Fulfillment functionality to handle complex system inquiries.
• Trains library staff in Circulation and STR procedures; creates and updates training manuals.
• Represents the University in handling complaints and resolving billing issues in person and over the phone.
• Provides backup support to frontline staff and student assistants working the service desks.
• Collaborates with IT to maintain accurate inventory of STR laptops and other technology.

Education

High school education or equivalent certification

Four years of related library and/or clerical experience or an equivalent combination of experience and education

Job description

San Jose State University is seeking a Circulation Desk & Student Technology Resources Coordinator for the SJSU Library. The role leads Circulation, STR, and Course Reserves service desks, trains student assistants, and works with IT to manage circulating technology.

It includes policy development, budget oversight, and advocacy for customer service excellence across library access services. The Coordinator reports to the Associate Dean of Innovation and Resource Management and collaborates