Circulation Desk Specialist

City of Great Falls; Great Falls (MT); On-site; USD 21,000 - 30,000; Full time

Job summary

The City of Great Falls is seeking a Library Circulation Clerk to staff the Circulation Desk, delivering routine library services to visitors with accuracy and courtesy.

You will process check-ins and check-outs, create and update accounts, handle fines and donations, manage holds, and assist with programs while enforcing library rules.

This position also restocks shelves, processes mail, and helps maintain organized public spaces; a friendly, professional demeanor is essential.

Qualifications

• High school diploma or equivalent.
• One year of library experience desired.
• Ability to communicate effectively, both orally and in writing.
• Working knowledge of the library's policies, procedures and practices.
• Ability to process payments and handle cash accurately.

Responsibilities

• Welcomes and interacts with library visitors to create a positive library experience.
• Delivers exceptional customer service by listening, offering accurate information, and enforcing library rules professionally.
• Creates new library accounts or updates existing ones including processing payments for fines and fees, billing accounts, and accepting donations.
• Manages the check-in and check-out of materials for users.
• Sends faxes for library visitors.
• Maintains the holds shelf.
• Restocks, shelves, and shifts library materials to keep the collection organized and accessible.
• Ensures public spaces are organized and stocked, including displays.
• Processes all incoming and outgoing mail and generates reports for user notifications.
• Clears withdrawn materials from shelves and records.
• Promotes library programs and services.
• Monitors long-term display accounts with extended loan periods.
• Assists with professional development activities and other duties.

Skills

Strong Customer Service

Effective Communication Skills

Appropriate Conflict Resolution

Efficient Organizational Skills

Respectful ofLibrary Visitor Privacy

Accurate Cash Handling

Education

High school diploma or equivalent

Job description

The City of Great Falls is seeking a Library Circulation Clerk to staff the Circulation Desk, delivering routine library services to visitors with accuracy and courtesy.

You will process check-ins and check-outs, create and update accounts, handle fines and donations, manage holds, and assist with programs while enforcing library rules.

This position also restocks shelves, processes mail, and helps maintain organized public spaces; a friendly, professional demeanor is essential.