Circulation Specialist: Library Services

City-of-Great-Fall; Great Falls (MT); On-site; USD 32,000 - 42,000; Full time

Job summary

The City of Great Falls Public Library is seeking a friendly library assistant to deliver courteous customer service at the Circulation Desk and support daily operations. You will process check-ins/outs, fines, donations, holds, and materials, while upholding library policies with accuracy and professionalism.

Responsibilities emphasize welcoming visitors, answering questions, maintaining organized shelves, handling mail, and assisting with program promotions.

Qualifications

• Combination of education and experience equivalent to a high school diploma.
• One year of experience within a library setting desired.
• Ability to communicate effectively, both orally and in writing.
• Working knowledge of library policies, procedures and practices.

Responsibilities

• Welcomes and interacts with library visitors to create a positive library experience.
• Delivers exceptional customer service by listening, offering accurate information, and enforcing rules.
• Manages check-in/check-out, fines, fees, holds, mail, and donations.
• Restocks and shelves library materials and maintains organized displays.
• Supports promotion of library programs and services.
• Performs routine clerical tasks and assists various library departments as needed.

Skills

Strong Customer Service

Effective Communication

Appropriate Conflict Resolution

Efficient Organizational Skills

Respectful of Library Visitor Privacy

Accurate Cash Handling

Education

High school diploma or equivalent

Job description

The City of Great Falls Public Library is seeking a friendly library assistant to deliver courteous customer service at the Circulation Desk and support daily operations. You will process check-ins/outs, fines, donations, holds, and materials, while upholding library policies with accuracy and professionalism.

Responsibilities emphasize welcoming visitors, answering questions, maintaining organized shelves, handling mail, and assisting with program promotions.