Circulation Clerk- 20 hours

RAILS Libraries; Illinois; On-site; USD 17,000 - 25,000; Full time

Job summary

Prairie Trails Public Library in Burbank, IL seeks a Circulation Clerk to deliver friendly patron service and handle checkout, registrations, and inquiries. You’ll help with scanners, phones, and maintaining records, while upholding library policies.

The role requires a high school diploma, weekend availability, knowledge of library systems, and proficiency with Microsoft Office. Bilingual candidates (Polish, Arabic, or Spanish) are highly desirable.

Qualifications

• High School Diploma or equivalent required.
• Must be available to work set schedule including weekends.
• Knowledge of or ability to learn current integrated library system.
• Proficient in Microsoft Office Suite including Word, Excel, and PowerPoint.
• Competent communication skills- telephone, written, and in-person.
• Bilingual in Polish, Arabic, or Spanish highly desirable.
• Ability to prioritize and manage multiple tasks.
• Ability to exercise reasonable and independent judgment and discretion.
• Ability to work on a team and independently.

Responsibilities

• Provides consistent, equitable, gracious and friendly service to patrons and staff.
• Greets and gives directions to library patrons.
• Answers telephone courteously and routes calls correctly.
• Charges and discharges library materials in accordance with established library policies and procedures.
• Issues library cards according to policy and procedures.
• Maintains library patron records.
• Manages fines and fees in integrated library system.
• Communicates library policies and procedures to patrons in an accurate and courteous manner.
• Safeguards patron privacy with discretion.
• Perform clerical duties such as typing and filing.
• Assists patrons with the scanner, fax and copy machine as needed.
• Participates in continuing education opportunities as offered.
• Attends outreach events
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Education

High School Diploma

Tools

Integrated Library System

Microsoft Office Suite

Job description

This position is responsible for Circulation duties in accordance with established library policies and procedures. A circulation clerk is a vibrant and energetic customer service team member who possesses a drive to produce quality work. Circulation clerks check out materials to patrons, answer and direct phone calls, and register new users for library cards. Adhering to library policy, employees assist patrons with the use of library materials and resources, and participate in professional development in order to make pertinent contributions to the library and community.

Responsibilities and Position Functions:

• Provides consistent, equitable, gracious and friendly service to patrons and staff.
• Greets and gives directions to library patrons.
• Answers telephone courteously and routes calls correctly.
• Charges and discharges library materials in accordance with established library policies and procedures.
• Issues library cards according to policy and procedures.
• Maintains library patron records.
• Manages fines and fees in integrated library system.
• Communicates library policies and procedures to patrons in an accurate and courteous manner.
• Safeguards patron privacy with discretion.
• Perform clerical duties such as typing and filing.
• Assists patrons with the scanner, fax and copy machine as needed.
• Participates in continuing education opportunities as offered.
• Attends outreach events
• Performs other duties as assigned.

Qualifications and Requirements:

• High School Diploma or equivalent required.
• Must be available to work set schedule including weekends.
• Knowledge of or ability to learn current integrated library system.
• Proficient in Microsoft Office Suite including Word, Excel, and PowerPoint.
• Competent communication skills- telephone, written, and in-person.
• Bilingual in Polish, Arabic, or Spanish highly desirable.
• Ability to prioritize and manage multiple tasks.
• Ability to exercise reasonable and independent judgment and discretion.
• Ability to work on a team and independently.
• Ability to follow library policies and procedure.

Prairie Trails Public Library
Burbank , IL 60459

Prairie Trails Public Library District, Cook County

Hours

20 hours/ week
Week 1:
Mondays: 4pm - 9pm
Wednesdays: 4pm - 9pm
Thursdays: 4pm - 9pm
Fridays: 12pm - 5pm
Week 2:
Mondays: 4pm - 9pm
Wednesdays: 4pm - 9pm
Thursdays: 4pm - 9pm
Saturdays: 9am - 2pm
Sundays may be scheduled Labor Day through Memorial Day on rotating basis.