Circulation Clerk

Illinois; Johnsburg (IL); On-site; USD 17,000 - 22,000; Part time

Job summary

Johnsburg Public Library District in Johnsburg, IL is seeking a part-time library staff member with strong customer service skills and a willingness to assist patrons across multiple channels.

Responsibilities include checking materials in/out, assisting with technology, and maintaining orderly library operations. The role supports community access to resources and information.

Qualifications

• High school diploma or equivalent is required. Some college credit preferred.
• Minimum 1 year of customer service experience is preferred.
• Must pass a shelving proficiency test.
• Knowledge of current technologies and willingness to adapt to technological changes.

Responsibilities

• Checking library materials in and out and routing them to the correct locations.
• Helping patrons find materials or information.
• Shelving library materials.
• Issuing, updating, and renewing library cards.
• Assisting patrons with copying, faxing, scanning, printing, and using the library’s catalog.
• Assisting patrons with minimal technology issues and questions.
• Assisting patrons face-to-face, via email, over the phone, and through curbside services.
• Accurately collecting and recording fines and fees.
• Maintaining the order and appearance of the library.
• Assisting in special projects.
• Other duties as assigned.

Skills

Customer service

Communication

Technology literacy

Teamwork

Education

High school diploma

Some college credit

Tools

Library catalog system

Basic computer skills

Job description

• Ability to work pleasantly and effectively with Director, other staff members, and patrons of all ages and abilities.
• Ability to provide trauma-informed, person-centered service in a high demand public environment with frequent interruptions.
• Ability to manage complex social interactions with diverse populations.
• Ability to use various technologies to complete work.
• Ability to follow Library policies and procedures.
• Ability to work independently and productively.
• Ability to regulate emotions during high-stress encounters.
• Ability to understand, practice and demonstrate the Library’s Service Standards and Equity, Diversity, and Inclusion values.

REQUIREMENTS FOR THIS POSITION:

• Checking library materials in and out and routing them to the correct locations.
• Helping patrons find materials or information.
• Shelving library materials.
• Issuing, updating, and renewing library cards.
• Assisting patrons with copying, faxing, scanning, printing, and using the library’s catalog.
• Assisting patrons with minimal technology issues and questions.
• Assisting patrons face-to-face, via email, over the phone, and through curbside services.
• Accurately collecting and recording fines and fees.
• Maintaining the order and appearance of the library.
• Assisting in special projects.
• Other duties as assigned.

EDUCATION/EXPERIENCE REQUIRED:

• High school diploma or equivalent. Some college credit preferred but not required. Consideration will be given to high school students who meet other requirement criteria.
• Minimum 1 year customer service experience preferred.
• Must pass a shelving proficiency test.
• Knowledge of current technologies and willingness to adapt to technological changes.

PHYSICAL REQUIREMENTS:

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

The employee must be able to:

• Sit, stand, and walk for extended periods.
• Bend, reach, squat, and stoop.
• Lift and carry up to 30 pounds.
• Push carts weighing up to 75 pounds.
• Operate computers, tablets, presentation equipment, and other technology.
• Communicate effectively in person, by phone, and in writing.

Johnsburg Public Library District
3000 N. Johnsburg Rd.
Johnsburg , IL 60051

Location

Johnsburg Public Library District, McHenry County

Hours

Approximately 8 hours per week, currently Tuesday and Thursday evenings. Approximately 1 Saturday per month. Employee will have a weekly set schedule but may be asked to occasionally cover additional hours.