JOB OPENING
PART-TIME CIRCULATION SERVICES ASSISTANT
The Elk Grove Village Public Library is an equal-opportunity employer.
Qualifications
- High School diploma; friendly and helpful personality. Good communication
- skills and ability to understand and share written/oral instructions. Ability to perform basic
- computer functions; comfortable using technology and various mobile devices. Prior
- customer service, public service, or library work is preferred.
Responsibilities
- The Circulation Services Assistant checks out materials to patrons, checks in materials upon return, collects fines and payments for overdue materials, responds to patron and staff inquiries via email and telephone, and assists other departments with library outreach opportunities.
Hours
- A set 12-week schedule that averages a total of 16 hours per week. The schedule includes morning, afternoon, evening, and weekend hours, depending on needs from week to week.
Salary
Starting Date
Benefits
- Vacation, Sick days, and Holidays.
Circulation Services Assistant
Department: Circulation ServicesReports to: Circulation Services Department Head
Job Status: Part-time, Non-Exempt
Grade: V
Qualifications
- High School Diploma or equivalent. The applicant will bend, stoop, lift, carry,
- and stand for extended periods; must be able to push a 200 lb. wheeled cart. Previous work
- with customer service, or library experience is preferred.
Attributes
- Excellent verbal communication skills; exercises patience, friendliness, diplomacy, and discretion with the public in person, by telephone and by email; prioritizes several duties and multitasks when required; accurate keyboarding skills and general familiarity with computers; comfortable using mobile devices and technology items; ability to write and respond to emails; willingness to help the public and library staff.
Responsibilities
- Regulates borrowing of library materials by checking items in and out, registering and renewing library cards, and collecting fines and fee payments. Informs patrons of circulation policies and procedures; responds to patron inquiries through emails; provides information and registration for library programs; answers incoming phone calls and directs them to the appropriate staff/department; assists other departments through library outreach opportunities. Other responsibilities are assigned by the immediate supervisor.
Other responsibilities
- Voter registration service to patrons; interlibrary loan duties; printing/preparing Circulation Services reports and patron notices; curbside service; outside holds locker.
Probationary period
The library reserves the right to modify this and every job description in whole or in part at any time. This job description is a general guide to the duties and responsibilities of the position. It is not intended to list every possible task that an employee may be directed to perform.
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