Bilingual Circulation Clerk (Part-Time - 20 hours/week)

Illinois; McHenry (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

IMRF pension

Paid time off

Job summary

McHenry Public Library District is seeking an onsite Bilingual Circulation Clerk to provide excellent customer service. Responsibilities include registering and renewing library cards, processing loans, handling cash transactions, and maintaining accurate records.

Fluency in English and Spanish is required. The role offers an IMRF pension plan and PTO benefits, with schedules rotating across weekdays and weekends, as listed by the library.

Qualifications

• Fluent in English and Spanish required.
• High school diploma or equivalent.
• Minimum 1 year of customer service experience.

Responsibilities

• Greet and assist patrons in person, over the phone, and by email.

Skills

Bilingual English/Spanish

Customer service

Attention to detail

Organizational skills

Cash handling

Communication skills

Education

High School Diploma

Tools

Microsoft Windows

Microsoft Office

Google Suite

Job description

The McHenry Public Library District is seeking an onsite Bilingual Circulation Clerk. This individualis responsible for providing excellent customer service to library patrons through registration and renewal of library cards, processing library materials for check-in and check-out, sorting and shelving library materials, and processing money transactions. The salary for this position ranges between $15.00 to $15.80 per hour, depending on qualifications.

This position requires the applicant to be fluent in both English and Spanish.

The ideal candidate for this position should possess a "director of first impressions" mindset, exhibit exceptional organizational and problem-solving abilities, demonstrate a keen attention to detail, and be capable of delivering outstanding customer service to our patrons.

Schedule B:Monday 8:45-5:15, Wednesday 12:45-9:15, Thursday 8:45-12:45 & the 2nd weekend of the month

Schedule D: Tuesday 12:45-9:15, Wednesday 8:45-5:45, Friday 1:15-5:15 & the 3rd weekend of the month

• This includes IMRF (pension plan) and PTO (paid time off) benefits.

The responsibilities of the position include but are not limited to:

• Greeting and assisting patrons in person, over the phone, and by email
• Checking library materials in/out
• Handling cash and check transactions and assisting with operating the cash register
• Registering andrenewing library patrons while maintaining accuracy and confidentiality of library records andpatron accounts
• Sorting and organizing materials according to established procedures
• Shelving materials and helping maintain a neat and orderly collection
• Processing loan requests and deliveries

Requirements for this position are:

• Excellent written, verbal, and listening, communication skills, both in English and Spanish
• The ability to prioritize, multi-task, and perform tasks accurately
• Willingness to learn and work with technology in a library setting

Expertise in using good judgment in a variety of situations

Qualifications include:

• High School Diploma (or equivalent work experience)
• One or more years of customer service experience; library experience desirable
• Proficient technology skills, including Microsoft Windows and Office applications, Google Suite applications, Internet, and the ability to adapt to changing technology

McHenry Public Library District
809 Front Street
McHenry , IL 60050

McHenry Public Library District, McHenry County

Hours

The schedules for this position are listed below and may change. Flexibility in scheduling is needed to assist with coverage during staff vacations and absences.
Schedule B: Monday 8:45-5:15, Wednesday 12:45-9:15, Thursday 8:45-12:45 & the 2nd weekend of the month
Schedule D: Tuesday 12:45-9:15, Wednesday 8:45-5:45, Friday 1:15-5:15 & the 3rd weekend of the month