Circulation Assistant (640)

Friends Foundation of Worthington Libraries

Wisconsin

On-site

USD 22,000 - 32,000

Part time

14 days+

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Job summary

Friends Foundation of Worthington Libraries is hiring a Part-time Circulation Assistant at Worthington Park Library to serve patrons at the circulation desk and handle circulating materials.

The position requires a high school diploma or GED, at least one year of paid work or relevant volunteer experience, and the ability to pass alphanumeric sorting and computer skills tests. The schedule includes Sundays and weekday evenings with Fridays off; non-exempt union status and hourly pay are provided.

Qualifications

High school diploma or GED.
At least one year of paid work or equivalent volunteer experience.
Ability to pass alphanumeric sorting test.
Ability to pass computer skills test.

Responsibilities

Assist patrons with library card accounts and resolve account disputes.
Proactively provide customer service by assisting patrons with PAC, checkouts, self check-outs, copiers, printers, scanners and locating materials.
Answer questions and assist patrons in using library resources at service points including phones and the pick-up window.
Receive and shelve materials with accuracy and timeliness.
Check in and sort returned materials accurately and efficiently.
Receive, retrieve, and process items for both incoming and outgoing delivery.
Process various reports as assigned.
Maintain shelves, perform shelf reading and merchandising.
Prepare location for opening/closing by straightening furniture and shelves and restocking displays.
Perform duties of Circulation Aide as needed.

Skills

Customer service

ILS proficiency

Basic computer skills

Material handling

Education

High school diploma or GED

Job description

Department: Circulation

Location: Worthington Park Library

Position type: Part-time (20 hours)

Employee type: Non-Exempt Union

Pay range number: 15

Minimum salary: $19.57/HOUR

Purpose: Under direct supervision, the Circulation Assistant serves patrons at the circulation desk and processes circulating materials.

Essential Position Functions

Assists patrons with library card accounts and resolves account disputes
Proactively provides customer service by assisting patrons with the Public Access Catalog (PAC), checking-out, self check-outs, copiers, printers, scanners, fax machines and locating or retrieving materials accurately and efficiently
Answers questions and assists patrons in the use of library resources at various service points including phones and pick-up window
Receives and shelves materials with accuracy and timeliness
Checks in and sorts returned materials accurately and efficiently
Receives, retrieves, and processes items for both incoming and outgoing delivery
Processes various reports, as assigned
Maintains shelves throughout location, including shelf reading, shifting material, merchandising items, and straightening items or shelves
Prepares location for opening and closing by straightening furniture and shelves, re-shelving loose materials, restocking displays and picking up debris
Performs duties of Circulation Aide, as needed

Required Experience

Education, Training and/or Experience

High school diploma or GED
A minimum of one (1) year of paid work or equivalent volunteer/internship experience
Ability to pass alphanumeric sorting test
Ability to pass computer skills test

Knowledge, Skills, Abilities And Personal Characteristics

Ability to maintain confidentiality and use appropriate judgment in handling information and records
Ability to work accurately with attention to detail
Ability to address and resolve patron conflicts equitably
Ability to retain and follow circulation department policies and procedures
Proficient in the use of the Integrated Library System (ILS)
Ability to meet circulation department standards for shelving and sorting

Physical Demands

Ability to sit and use computer for extended periods and operate standard office equipment, daily
Ability to lift and move up to fifty (50) pounds, daily
Ability to push book trucks with up to 150 pounds of materials on them, daily
Ability to stand for extended periods, daily
Ability to perform repeated reaching, bending, climbing and squatting, daily

Schedule