Cinema Operations Lead: Guest Experience & Team Leadership

Harkins Theatres; Buckeye (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Harkins Verrado Theatres is seeking an Assistant Manager to join our team and support senior and general managers in day-to-day theatre operations. You will supervise team members, lead shifts, and uphold our high standards for guest experience and entertainment quality.

The role requires strong leadership, training abilities, and a hands-on approach to ensure smooth operation across food, beverage, concessions, and projection functions.

Qualifications

• Must be at least 19 years old.
• Must obtain and maintain a current food handler's card and/or food safety certification, and complete Responsible Service Training (AZ Title 4 Liquor - Basic and Management).
• 1+ year of management experience preferred. FEC or restaurant experience is a plus.
• Available to work nights, weekends, and holidays.
• Must pass background check and maintain a clear record during employment.
• Must have hands-on experience and be able to become fully competent in all theatre positions (box office, concessions, usher, guest services, door, floor operations, projection and inventory).
• Movie theatre experience a plus.
• Able to lift and carry up to 50-pound boxes/items from the floor/shelf.
• Working knowledge of state/local liquor laws a plus.
• Able to speak, read, write, and understand the primary language(s) used in the workplace and possess basic math skills, be fiscally responsible, and operate a point-of-sale system.
• A professional image with an increased attention to detail, well organized, excellent guest service skills, and enjoy working as part of a team.
• Proficient in Microsoft Excel, Word, and Outlook

Responsibilities

• Lead every shift with passion and drive to create an efficient, productive work environment while adhering to Harkins' guidelines.
• Represent Harkins' culture when communicating with guests and respond to concerns within standards.
• Provide training, coaching, and direction to team members and team leaders per policies to ensure top entertainment experiences.
• Document employee performance counseling and ensure corrective actions are taken.
• Uphold film presentation standards, manage parts and repairs, and ensure timely equipment maintenance.
• Monitor auditoriums to prevent disturbances and ensure responsible alcohol service to guests.
• Oversee high-volume service periods across assigned areas (arcade, dining, kitchen, projection, etc.).
• Maintain safety, cleanliness, and organization of the facility and escalate issues as needed.
• Conduct effective huddles and assign work to ensure proper service levels.
• Oversee guest services to ensure an exceptional experience.
• Adjust TV screens per schedule from Senior Manager of dining and bar operations.
• Interview and recommend candidates for hire.
• Adhere to all company policies and ensure team compliance.
• Require physical tasks and interaction with guests and staff, including cash handling and problem solving.

Skills

Leadership

Guest service

Communication

Team supervision

Problem solving

Tools

Excel

Word

Outlook

POS system

Job description

Harkins Verrado Theatres is seeking an Assistant Manager to join our team and support senior and general managers in day-to-day theatre operations. You will supervise team members, lead shifts, and uphold our high standards for guest experience and entertainment quality.

The role requires strong leadership, training abilities, and a hands-on approach to ensure smooth operation across food, beverage, concessions, and projection functions.