Verrado Theatres and Backlot- Assistant Manager

Harkins-Theatres; Buckeye (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Harkins Verrado Theatres is seeking an Assistant Manager to join our team and support senior and general managers in day-to-day theatre operations. You will supervise team members, lead shifts, and uphold our high standards for guest experience and entertainment quality.

The role requires strong leadership, training abilities, and a hands-on approach to ensure smooth operation across food, beverage, concessions, and projection functions.

Qualifications

• Must be at least 19 years old.
• Must obtain and maintain a current food handler's card and/or food safety certification, and complete Responsible Service Training (AZ Title 4 Liquor - Basic and Management).
• 1+ year of management experience preferred. FEC or restaurant experience is a plus.
• Available to work nights, weekends, and holidays.
• Must pass background check and maintain a clear record during employment.
• Must have hands-on experience and be able to become fully competent in all theatre positions (box office, concessions, usher, guest services, door, floor operations, projection and inventory).
• Movie theatre experience a plus.
• Able to lift and carry up to 50-pound boxes/items from the floor/shelf.
• Working knowledge of state/local liquor laws a plus.
• Able to speak, read, write, and understand the primary language(s) used in the workplace and possess basic math skills, be fiscally responsible, and operate a point-of-sale system.
• A professional image with an increased attention to detail, well organized, excellent guest service skills, and enjoy working as part of a team.
• Proficient in Microsoft Excel, Word, and Outlook

Responsibilities

• Lead every shift with passion and drive to create an efficient, productive work environment while adhering to Harkins' guidelines.
• Represent Harkins' culture when communicating with guests and respond to concerns within standards.
• Provide training, coaching, and direction to team members and team leaders per policies to ensure top entertainment experiences.
• Document employee performance counseling and ensure corrective actions are taken.
• Uphold film presentation standards, manage parts and repairs, and ensure timely equipment maintenance.
• Monitor auditoriums to prevent disturbances and ensure responsible alcohol service to guests.
• Oversee high-volume service periods across assigned areas (arcade, dining, kitchen, projection, etc.).
• Maintain safety, cleanliness, and organization of the facility and escalate issues as needed.
• Conduct effective huddles and assign work to ensure proper service levels.
• Oversee guest services to ensure an exceptional experience.
• Adjust TV screens per schedule from Senior Manager of dining and bar operations.
• Interview and recommend candidates for hire.
• Adhere to all company policies and ensure team compliance.
• Require physical tasks and interaction with guests and staff, including cash handling and problem solving.

Skills

Leadership

Guest service

Communication

Team supervision

Problem solving

Tools

Excel

Word

Outlook

POS system

Job description

Harkins Verrado Theatres and Backlot is looking for an Assistant Managerwho assists senior and general managers with the overall operations of the theatre, which includes the performance of day-to-day functions of assigned position and/or department while supervising team members (TM) and team leaders (TL).

What You Will Be Doing:

• Exhibits strong leadership and communication skills that positively influence all levels of the team.
• Represents Harkins' culture when communicating with guests in any way and responds to guest concerns and/or inquiries within Harkins' standards.
• Leads every shift with passion and drives to create an efficient, productive work environment while adhering to Harkins' guidelines.
• Provides training, coaching, counseling, and direction to TMs and TLs in accordance to company policies/procedures and to ensure delivery of the ultimate entertainment experience at all times.
• Documents any employee performance counseling and ensures that corrective measures have been taken.
• Upholds the companies standards for film presentation including: following projection operating procedures, ordering parts and supplies, and arranging for necessary repairs in a timely fashion.
• Monitors all auditoriums randomly for disturbances and to ensure guests are not passing alcoholic beverages to underage guests throughout each movie presentation.
• Runs high volume service periods from the floor and be involved with day-to-day operations for the area assigned for the day to ensure food quality, service, and operations meet Harkins' standards. These areas include arcade, bowling, dining, kitchen, redemption, parties, private events, projection, etc.
• Maintains the safety, security, cleanliness, maintenance, and organization of the CEC, and promptly identifies and elevates issues as needed to ensure company standards are realized.
• Manages all employees in accordance with Harkins' policies and procedures to maintain a smooth, fun, and exciting environment.
• Conducts effective huddles, and assign/direct work to ensure proper service levels each shift.
• Oversees guest services to ensures that all guests receive the ultimate entertainment experience.
• Adjusts the TV screens throughout the facility according to the schedule provided by the Senior Manager overseeing the dining and bar operations.
• Interviews and recommends candidates for hire.
• Responsible for understanding and adhering to all company policies/procedures and ensuring that all members of the team do the same.
• Requires sitting, typing on a computer, bending, stretching, reaching, squatting, twisting, standing, walking up and down stairs and on flat surfaces, lifting (up to 50 pounds), interacting with guests and employees, cash handling, speaking on the telephone, problem solving, cognitive skills, and directing a group of employees.

What We Are Looking For:

• Required to be at least 19 years of age.
• Required to obtain and maintain a current food handler's card and/or food safety certification, and complete Responsible Service Training, (AZ Title 4 Liquor - Basic and Management).
• 1+ year of management experience preferred. FEC or restaurant experience is a plus.
• Available to work nights, weekends, and holidays.
• Must pass background check and maintain clear record during employment.
• Must have hands-on experience and be able to become fully competent in all theatre positions (box office, concessions, usher, guest services, door, floor operations, projection and inventory).
• Movie theatre experience a plus.
• Able to lift and carry up to 50-pound boxes/items from the floor/shelf.
• Working knowledge of state/local liquor laws a plus.
• Able to speak, read, write, and understand the primary language(s) used in the workplace and possess basic math skills, be fiscally responsible, and operate a point-of-sale system.
• A professional image with an increased attention to detail, well organized, excellent guest service skills, and enjoy working as part of a team.
• Proficient in Microsoft Excel, Word, and Outlook