Cinema Guest Experience Specialist

eMagine; Novi (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Kinepolis is seeking Cast Members to enhance the guest experience across cinema operations in Novi. You will greet guests, assist with inquiries, and promote loyalty programs while supporting box office, concessions, and usher duties.

Ideal candidates have customer service experience and can work in a fast-paced, team-driven environment. You will help maintain cleanliness and safety and communicate effectively with guests and colleagues.

Qualifications

• Customer service experience is preferred.
• Ability to work in a fast-paced, team-oriented environment.
• Strong communication and interpersonal skills.
• Willingness to follow theater policies and procedures.

Responsibilities

• Greet and assist guests with a friendly, approachable demeanor.
• Sell tickets, gift cards, and promotions; process cash and card transactions.
• Prepare, serve, and restock concessions; maintain food safety and cleanliness.
• Ushers: monitor auditoriums for quality and assist with seating and crowd control.

Skills

Guest service

Communication

Teamwork

Multitasking

Problem solving

Tools

Cash register

Concession equipment

Job description

Kinepolis is seeking Cast Members to enhance the guest experience across cinema operations in Novi. You will greet guests, assist with inquiries, and promote loyalty programs while supporting box office, concessions, and usher duties.

Ideal candidates have customer service experience and can work in a fast-paced, team-driven environment. You will help maintain cleanliness and safety and communicate effectively with guests and colleagues.