Cinema Assistant Manager - Lead Guest Experience
Marcus Theatres
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Benefits offered by this job
Job summary
Marcus Theatres in Missouri is seeking an Assistant Manager to lead frontline teams, deliver exceptional guest service, and help run daily theatre operations.
The ideal candidate will coach associates, drive guest satisfaction, and manage onboarding, scheduling, and performance feedback.
Join a people-focused culture with opportunities for growth, competitive wages, and benefits for full-time staff.
Qualifications
- Passionate about coaching associates to provide exceptional guest service.
- Strong communication skills are essential in a fast-paced theatre.
- Ability to work in a high-volume, team-focused environment.
Responsibilities
- Create a safe and welcoming environment for guests by greeting, anticipating needs, exceeding expectations and implementing creative solutions to provide exceptional service.
- Supervise, motivate, reward and coach associates.
- Execute systems and processes that keep the theatre running smoothly.
- Assist with hiring, training and associate development.
- Evaluate key performance indicators to drive guest satisfaction and results.
- Identify opportunities to increase brand awareness and drive traffic into the theatre.
- Follow direction of the theatre and corporate management teams.
Skills
Job description
Marcus Theatres in Missouri is seeking an Assistant Manager to lead frontline teams, deliver exceptional guest service, and help run daily theatre operations.
The ideal candidate will coach associates, drive guest satisfaction, and manage onboarding, scheduling, and performance feedback.
Join a people-focused culture with opportunities for growth, competitive wages, and benefits for full-time staff.
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