CIAM Product Lead: Unified Identity Platform

Citizens; Plano (TX); Hybrid; USD 142,000 - 185,000; Full time

Benefits offered by this job

Competitive pay

Medical/dental/vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens is seeking a Product Manager to lead the delivery of a centralized CIAM platform and modern authentication capabilities across multiple channels. You will balance near-term integration with long-term platform transformation, driving measurable improvements in security, user experience, and conversion.

You will collaborate with Security, Fraud, Digital, and Technology teams, own KPI-driven outcomes, and lead cross-functional teams to ensure adoption and governance of authentication

Qualifications

• 7+ years in product management, platform delivery, or identity/authentication/fraud domains.
• Experience leading enterprise-scale platform transformations, ideally CIAM or authentication modernization.
• Strong expertise in modern authentication technologies (passkeys/FIDO2, biometrics, MFA).
• Experience delivering risk-based or adaptive authentication and integrating fraud/risk signals into customer journeys.
• Deep understanding of CIAM principles, identity orchestration, and omnichannel journeys.

Responsibilities

• Lead delivery of a centralized CIAM platform across mobile, digital, contact center, and branch channels.
• Drive OTP and authentication consolidation strategy to reduce redundancy and improve reliability.
• Define and execute the roadmap for passwordless and risk-based authentication.
• Embed risk-based decisioning and AI-driven identity intelligence into authentication flows.
• Partner across Security, Fraud, Digital, and Technology to align on enterprise authentication standards.
• Enable omnichannel identity orchestration across customer journeys.
• Own delivery outcomes and adoption with scalable implementation and measurable impact.
• Establish enterprise authentication standards and governance across channels and products.
• Track and optimize KPIs including authentication success, fraud losses, and conversion lift.

Skills

CIAM / identity mgmt

Enterprise-scale platform

Modern authentication tech

Risk-based authentication

Identity orchestration

KPI management

Agile delivery (SAFe/Scrum)

Executive communication

Cross-functional leadership

AI/fraud capabilities

Education

Bachelor’s degree

Advanced degree preferred

Job description

Citizens is seeking a Product Manager to lead the delivery of a centralized CIAM platform and modern authentication capabilities across multiple channels. You will balance near-term integration with long-term platform transformation, driving measurable improvements in security, user experience, and conversion.

You will collaborate with Security, Fraud, Digital, and Technology teams, own KPI-driven outcomes, and lead cross-functional teams to ensure adoption and governance of authentication