Chum's Corner Branch Manager

Forest Area Federal Credit Union; Traverse City (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Retirement benefits

Paid time off

Professional development

Job summary

Forest Area Federal Credit Union is seeking an energetic Branch Manager to lead one of our Michigan locations. You will coach a diverse team, drive business development, deliver outstanding member experiences, and ensure operational excellence.

As a leader you will foster a culture of service, accountability, and community involvement while achieving lending, deposit, and service goals. This role offers growth opportunities within a supportive, member-focused organization committed to

Qualifications

• Experience leading banking/credit union teams.
• Strong coaching and employee development skills.
• Excellent communication and relationship-building abilities.
• Proven ability to meet sales, service, and operational goals.
• Knowledge of consumer lending, deposits, and branch operations.

Responsibilities

• Lead, coach, and develop a high-performing branch team.
• Create an exceptional member experience with personalized financial solutions.
• Grow branch relationships through business development and community involvement.
• Manage daily operations while ensuring compliance with policies and regulations.
• Analyze branch performance and implement strategy to achieve goals.
• Foster a positive, accountable team culture aligned with the credit union's values.
• Resolve complex member concerns with professionalism and sound judgment.
• Partner with other departments to support organizational initiatives.

Skills

Leadership

Coaching

Communication

Relationship-building

Sales & Service goals

Problem-solving

Organization

Decision-making

Community service

Education

Associate's or Bachelor's degree in Business/Finance or related field

Job description

Lead People. Build Relationships. Make an Impact.

Forest Area Federal Credit Union is seeking an energetic, service-focused Branch Manager to lead one of our branch locations. This is an exciting opportunity for a motivated leader who is passionate about developing employees, creating exceptional member experiences, and strengthening the communities we serve.

As Branch Manager, you will be responsible for the overall success of the branch by leading and coaching your team, driving business development, ensuring operational excellence, and creating an environment where both employees and members thrive.

What You'll Do

• Lead, coach, and develop a high-performing branch team through regular feedback, mentoring, and performance management.
• Create an exceptional member experience by delivering personalized financial solutions and outstanding service.
• Grow branch relationships through business development, community involvement, and member engagement.
• Manage daily branch operations while ensuring compliance with all credit union policies, procedures, and regulations.
• Analyze branch performance and implement strategies to achieve lending, deposit, membership, and service goals.
• Foster a positive, collaborative, and accountable team culture aligned with the credit union's mission and core values.
• Resolve complex member concerns with professionalism and sound judgment.
• Partner with other departments to support organizational initiatives and continuous improvement efforts.

What We're Looking For

• Previous leadership experience in banking, credit union, or financial services.
• Strong coaching and employee development skills.
• Excellent communication and relationship-building abilities.
• Proven ability to achieve sales, service, and operational goals.
• Knowledge of consumer lending, deposit products, and financial institution operations.
• Strong problem-solving, organizational, and decision-making skills.
• Passion for serving members and supporting your local community.

Preferred Qualifications

• Associate's or Bachelor's degree in Business, Finance, or a related field, or equivalent work experience.
• Previous experience managing a retail banking or credit union branch.
• Experience with lending, branch operations, and regulatory compliance.

Why Forest Area Federal Credit Union?

At Forest Area Federal Credit Union, our employees are the heart of everything we do. We believe in investing in our people, encouraging professional growth, and creating meaningful careers—not just jobs.

Our mission is Strengthening Our Communities; Investing In Your Success, and our employees bring that mission to life every day through our core values of Respect, Integrity, Empowerment, Passion, and Innovation.

We offer:

• Competitive salary
• Comprehensive health, dental, and vision insurance
• Retirement benefits
• Paid time off and holidays
• Professional development opportunities
• A collaborative and supportive work environment
• Opportunities for career advancement