Community-Driven Branch Leader: Grow Relationships & Impact

Kaizen Lab Inc.; Traverse City (MI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Retirement benefits

Paid time off and holidays

Professional development opportunities

Collaborative and supportive work env

Opportunities for career advancement

Job summary

Forest Area Federal Credit Union is seeking an energetic Branch Manager to lead a branch, develop staff, and deliver exceptional member experiences. The role emphasizes coaching, community involvement, and achieving lending, deposit, and service goals.

You will oversee daily operations, ensure regulatory compliance, and foster a collaborative team culture aligned with our mission and values, driving growth and member satisfaction.

Qualifications

• Previous leadership experience in banking, credit union, or financial services.
• Strong coaching and employee development skills.
• Excellent communication and relationship-building abilities.
• Proven ability to achieve sales, service, and operational goals.
• Knowledge of consumer lending, deposit products, and financial institution operations.
• Strong problem-solving, organizational, and decision-making skills.
• Passion for serving members and supporting your local community.

Responsibilities

• Lead, coach, and develop a high-performing branch team through regular feedback, mentoring, and performance management.
• Create an exceptional member experience by delivering personalized financial solutions and outstanding service.
• Grow branch relationships through business development, community involvement, and member engagement.
• Manage daily branch operations while ensuring compliance with all credit union policies, procedures, and regulations.
• Analyze branch performance and implement strategies to achieve lending, deposit, membership, and service goals.
• Foster a positive, collaborative, and accountable team culture aligned with the credit union's mission and core values.
• Resolve complex member concerns with professionalism and sound judgment.
• Partner with other departments to support organizational initiatives and continuous improvement efforts.

Skills

Leadership

Coaching

Communication

Relationship-building

Sales goals

Education

Associates degree

Bachelor’s degree in Business/Finance

Job description

Forest Area Federal Credit Union is seeking an energetic Branch Manager to lead a branch, develop staff, and deliver exceptional member experiences. The role emphasizes coaching, community involvement, and achieving lending, deposit, and service goals.

You will oversee daily operations, ensure regulatory compliance, and foster a collaborative team culture aligned with our mission and values, driving growth and member satisfaction.