Branch Manager

Greater Sandusky Partnership; Sandusky (OH); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Directions Credit Union in Ohio is seeking a Branch Manager to lead one of our branches, coach staff, and deliver an exceptional member experience. This role combines people leadership with responsible branch operations, cash controls, and compliance to support growth and community impact.

You will partner with marketing and leadership to promote financial education, build relationships with local businesses and schools, and serve as the face of our mission in the community.

Qualifications

• Experience leading branch staff and customer-facing teams.
• Ability to coach, develop, and motivate employees.
• Strong focus on member experience, service quality, and sales opportunities.
• Knowledge of branch operations, cash controls, and compliance.

Responsibilities

• Coach, develop, and motivate branch staff to perform at their best.
• Lead by example - modeling exceptional service, professionalism, and our core values.
• Oversee daily branch operations to ensure efficiency, accuracy, and compliance.
• Maintain strong cash controls and operational integrity.
• Ensure policies, procedures, and training standards are followed consistently.
• Build meaningful, long-term relationships with members.
• Deliver a seamless, welcoming, and solutions-focused member experience.
• Serve as a visible ambassador for Directions Credit Union.
• Represent the Credit Union at community events, outreach activities, and partnerships.
• Build strong relationships with local businesses, schools, nonprofits, and organizations.
• Collaborate with leadership and marketing to support financial education, community engagement, and brand awareness efforts.
• Inspire your team to get involved and take pride in serving the community.

Skills

Leadership

Coaching

Customer service

Relationship building

Communication

Job description

Financial Institution Branch Manager - Lead, Inspire, and Make an Impact!

Are you a natural leader with a passion for people, performance, and community impact? Do you thrive when coaching teams, building relationships, and representing a brand you believe in? Directions Credit Union is looking for an energetic, community minded Branch Manager to lead one of our branches and be the face of our mission in the community.

This isn’t just a management role - it's a leadership opportunity to grow talent, delight members, and strengthen the communities we serve.

As Branch Manager, you’ll be at the helm of branch operations while inspiring excellence through service, sales, and community connection.

Lead & Inspire

• Coach, develop, and motivate branch staff to perform at their best.
• Lead by example - modeling exceptional service, professionalism, and our core values.

Drive Results & Operations

• Oversee daily branch operations to ensure efficiency, accuracy, and compliance.
• Maintain strong cash controls and operational integrity.
• Ensure policies, procedures, and training standards are followed consistently.

Wow Our Members

• Build meaningful, long-term relationships with members.
• Deliver a seamless, welcoming, and solutions-focused member experience.

Be a Community Champion

• Serve as a visible ambassador for Directions Credit Union.
• Represent the Credit Union at community events, outreach activities, and partnerships.
• Build strong relationships with local businesses, schools, nonprofits, and organizations.
• Collaborate with leadership and marketing to support financial education, community engagement, and brand awareness efforts.
• Inspire your team to get involved and take pride in serving the community.

Every day, your work will help grow trust, visibility, and long-term success - both for the Credit Union and the communities we support.

Directions Credit Union is an Equal Opportunity Employer: We encourage applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, or any other characteristic protected under federal, state, or local law.

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Additional Info

Job Type : Full-Time

Experience Level : Mid to Senior Level

Job Function : Finance, Customer Service