Intensive Case Manager

Housing Families Inc; Malden (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Housing Families Inc in Malden, MA is seeking a dedicated Case Manager to provide supportive services to residents in a 14-unit building and subsidized housing. You will build relationships, assess strengths and needs, and coordinate resources to help clients maintain housing and work toward personal goals.

The role requires trauma-informed practice, crisis management, strong communication in English and Spanish, reliable transportation, and proficiency with Microsoft Office and virtual meeting

Qualifications

• Prior experience working with low-income individuals and/or in case management preferred.
• Knowledge of domestic violence, trauma and trauma informed care, and substance use dependencies preferred.
• Must have unrestricted work authorization to work in the United States.
• Must be 18 years or older.
• Spanish proficiency will be assessed.
• Read and prepare records, reports and correspondence in Spanish.

Responsibilities

• Provide case management to residents in a 14-unit building in Malden (75%) and subsidized housing residents (25%).
• Engage clients to build trust and support goal attainment.
• Assess strengths and needs; prioritize work for meaningful impact.
• Utilize trauma-informed care to promote autonomy and self-sufficiency.
• Submit accurate referrals and communicate effectively with collaterals.
• Follow up with clients and discuss concerns with supervisor as needed.
• Advocate for client needs and manage crises calmly.
• Document and report as required; maintain organized files and records.
• Coordinate with property owners and management and other programs as needed.
• Maintain professional boundaries and protect client confidentiality.

Skills

Trauma-informed care

Case management

Communication

Spanish language

English language

Cultural competency

Crisis management

Reliable transportation

Microsoft Excel

Microsoft Outlook

Microsoft Word

Teams/Zoom

Education

Bachelor's degree preferred

Equivalent experience

Tools

Microsoft Excel

Outlook

Word

Teams

Zoom

Job description

Provide case management to residents within a building of 14 studio apartments in Malden (75%) and families in The Neighborhood Developers subsidized housing (25%). The primary purpose of the role is to support residents/clients in maintaining their housing, work on goals as identified by the client, and collaborate with the property owners and property management as needed. Specifically:· Engagement: Build strong relationships with each client. Create a safe environment for each client to build trust, contemplate change, seek support and work towards goals.· Assessment: Thoroughly assess the strengths and needs of each client. Effectively and efficiently prioritize work to best impact each client.· Trauma Informed Care: Utilize a Trauma Informed Care lens when assessing and engaging clients. For example, promote autonomy and self-sufficiency – respecting that clients are their own experts and make their own choices.· Referrals: Submit accurate and timely referrals/applications. Create and maintain effective and respectful communication with collaterals. Creatively seek specialized resources to meet each client’s needs.· Accountability: Follow-up with each client consistently around goals. Have direct conversations with clients about concerns. Inform supervisor in a timely manner when there is a lack of follow-through.· Advocacy: Effectively advocate for the needs of clients in a way that supports relationships. Present prepared and thoughtful advocacy.· Crisis Management: Ability to effectively manage crises. Ability to determine crisis from non-crisis. Ability to remain calm. Able to effectively prioritize steps needed to contain crisis and create solution. Inform supervisor appropriately and ask for help as needed to create bestpossible solution. Document appropriately, and effectively and efficiently manage any follow-up needed. Complete Serious Incident Reports (SIR) timely (SIR for MNHC only).· Communication: Communicate efficiently and effectively with collaterals, supervisor, coworkers, and clients. Identify and report property management and maintenance needs thoroughly and promptly.· Feedback: Consistently demonstrate the ability to hear and incorporate feedback as well as provide direct feedback effectively. Maintain open and effective communication in line with Housing Families professional standards.· Documentation: Maintain accurate and up-to-date files on each family (both electronic and paper). Efficiently complete accurate and thorough paperwork. Ability to write professional letters and emails accurately and efficiently. Ability to manage electronic folders effectively and in an organized manner.· Time Management/Organization: Ability to manage schedule and meet job responsibilities, deadlines, and commitments. Consistent and reliable attendance with appropriate communication. Able to set limits and move efficiently through tasks.· Teamwork: Work effectively and cooperatively with co-workers. Communicate thoroughly across programs to ensure quality services. Pitch in to help when asked or as needed when appropriate. Seek to understand other perspectives. Have positive and curious attitude while presuming positive intentions and being focused on solutions· Flexibility: The ability to adapt to change and differences. For example, flexible with approach to individual clients, situations, job responsibilities, and/or procedure/policy changes. Ability to work well under pressure and stress.· Boundaries: Maintain professional relationships with clients and co-workers. Discuss individual client circumstance for the purpose of supporting the client and creating solutions. Maintain confidentiality in accordance with Housing Families policy.· Respect: Treat all clients and co-workers with dignity, fairness, and care, regardless of personal feelings. Ability to not engage in favoritism, gossip, condescension and negative sarcasm. Acknowledge crises and problems faced by clients with support and understanding.· Utilizing assessment, advocacy, and other responsibilities and skills above:· Support positive building culture by responding to conflict, mediating differing opinions and supporting residents to use skills at managing differences.· Discuss with supervisor and MNHC the possibility of developing and implementing programs for tenants in accordance with their needs and that are in line with Metro North Housing Corp and Housing Families policies (for MNHC only).· Model DEIB Values to all staff and clients. Possess and strive to continually enhance cultural awareness and competency.· Participate in All Staff meetings and other identified trainings and meetings.We believe that to be successful in this position, it is crucial that the candidate can honestly assess their strengths and determine that they include:· Growth mindset and open to feedback.· Passion for supporting vulnerable people.· Ability to establish and maintain relationships with various individuals including collaterals, clients, coworkers.· Strong communication and interpersonal skills.· Professional, reliable, and organized.· Ability to set priorities and follow-up.· Team player and flexible – willingness to take on assigned tasks as needed.· Ability to manage crisis.· Proficiency in Microsoft Excel, Outlook, Word, and understanding of virtual platforms such as Teams and Zoom.· Investment in trauma informed care, confronting racism, sexism, and other injustices, and helping people heal and grow.Eligibility Requirements:· Prior experience working with low-income individuals and/or in case management preferred.· Knowledge of domestic violence, trauma and trauma informed care, and substance use dependencies preferred.· Bachelor's degree preferred, or equivalent experience.· Must have reliable transportation.· Must have unrestricted work authorization to work in the United States.· Must be 18 years or older.·This position regularly requires effective oral communication in Spanish with clients regarding case management. Candidates must be able to communicate accurately and effectively in both Spanish and English at a professional working level. Spanish proficiency will be assessed using job-related criteria applied consistently to all candidates·Candidates must also be able to read and prepare records, reports and correspondence in Spanish.Physical Requirements:· Must be able to lift up to 15 pounds at a time.· Must be able to sit for prolonged periods of time at a desk while working on a computer.