Family Empowerment Coach

Almost Home; St. Louis (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Almost Home in St. Louis, MO seeks a Family Empowerment Coach (Case Manager) to build trust with clients and support behavioral and attitudinal changes toward program outcomes.

The role provides case management, budgeting and resource coordination within a transitional housing program, collaborating with staff to deliver services and maintain client records. Strong communication and confidentiality are essential.

Qualifications

• Bachelor’s degree in social work or related field; Master’s preferred.
• Minimum of three years’ work experience in residential setting preferred.
• Experience providing case management services.
• Two years’ experience with women and children desired.
• Proficient with email and Microsoft Office.
• Excellent written, verbal, and interpersonal communication skills.
• Team approach; proactive in sharing information with others.

Responsibilities

• Review potential members to determine placement fit.
• Administer assessments.
• Provide case management aligned with ISP and Transition Plans.
• Develop long and short-term goals with members.
• Maintain client records per regulations within 48 hours.
• Use motivational interviewing and trauma-informed approaches.
• Coordinate with community partners and resources.
• Attend staff meetings and funder reporting.
• Manage scheduling for life skills classes and events.
• Track and report member outcomes monthly/quarterly.

Skills

Customer Oriented

Continuous Learning

Professionalism

Ethics & Integrity

Promoting Health & Safety

Problem Solving

Creativity & Innovation

Teamwork/Collaboration

Communication

Education

Bachelor’s degree in social work, human services, psychology or related field

Master’s degree

Job description

Under the general supervision of the Program Director, the Family Empowerment Coach (Case Manager) willestablish a positive relationship with Almost Home clients in order to support them in making the necessarybehavioral and attitudinal changes that will allow them to successfully achieve the program outcomes andindividual goals. Responsibilities include providing case management, support, and working closely with theprogram staff to ensure the delivery of services to clients in the transitional housing programs.

Core Functions

• Review of potential members to determine placement fit
• Administer assessments
• Provide support for member with obtaining official documents, access childcare and other to resources
• Provide case management in alignment with Member’s Individualized Service Plans and Transition Plans based on Almost Home’s Continuum of Care Model
• Work with member to develop long and short-term goals
• Review goal progression/action step completion during weekly case management sessions
• Work with community partners to establish and maintain relationships
• Utilize database(s) to document all case management activities and maintain client records in accordance with all state, local and grant funding requirements along with Almost Home within 48hrs
• Ensure that Motivational interviewing, solution-focused and trauma informed approaches are maintained in client interactions
• Complete intake assessment utilizing Arizona Self Sufficiency Matrix (ASSM). Create goal-oriented actions plan with family. Engage with each active family at least two hours a month to provide accountability, resourcing, ongoing coaching, and support of sustainable results.
• Provide budget counseling for enrolled families and coordinate financial empowerment activities
• Maintain client confidentiality as well as safety and ethical standards
• Work alongside other program staff to coordinate client care
• Ensures that Motivational interviewing, solution-focused, and trauma-informed approaches are maintained in client interactions
• Attends staff meetings, program in-services, Continuum of Care (COC) meetings and client related events as needed
• Maintains reporting for St. Louis County Children’s Service Fund, United for Families and Affordable Housing
• Reports monthly member highlights
• Manage program scheduling to include life skill’s classes and other events
• Monthly, Quarterly, Annual tracking, reporting and ensuring member outcome data

Core Competencies:

• Customer Oriented
• Continuous Learning
• Professionalism
• Ethics & Integrity
• Promoting Health & Safety
• Problem Solving
• Creativity & Innovation
• Teamwork/Collaboration
• Communication

Qualifications:

• Bachelor’s degree in social work, human services, psychology or related field preferred. Master’s degree preferred.
• Minimum of three years’ work experience in a residential setting preferred
• History of experience providing case management services, preferred
• At least two years’ experience working with women and children desired
• Proficient in use of technology including email and Microsoft Office software
• Excellent written, verbal, and interpersonal communication skills
• Belief in team approach and proactive in sharing information with others.
• High level of organization, initiative, attention to detail and follow-through
• Experience working with hard to reach and at-risk individuals and families
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• Ability to exhibit emotional control, patience and persistence in stressful situations
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• Cultural competency and ability to establish positive rapport with clients
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• Able to manage confidential information with discretion and tact
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• Valid driver’s license and proof of insurance; must obtain Chauffer’s license within 30 days of employment
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• Must pass a first aid and CPR course and receive certification in administering medicines within 30 days of hire

Physical Requirements:

• Walking, standing, bending, stooping, kneeling, and lifting up to 40 pounds

Work Conditions & Environment:

• Inside environmental conditions typical of office or administrative work
• Ability to work in a high-intensity environment with measureable accountability
• Comfortable working in a dynamic environment and adaptable to change
• Ability to be flexible in work hours. (1) Saturday a month 8am-4pm, (1) Late evening a week 11am-7pm