Chocolate Shop Shift Lead — Drive Sales & Service

Lindt & Sprüngli USA; Kittery (ME); On-site; USD 23,419 - 24,796; Full time

Job summary

Lindt & Sprüngli USA is seeking a Shift Supervisor for our store in Kittery, Maine. You will lead a small team, drive sales, and deliver a premium Lindt experience to customers each shift.

Responsibilities include meeting weekly, monthly, and annual sales plans, training staff, managing stock, cash handling, POS accuracy, and maintaining store standards. Availability to work nights, weekends and holidays is required.

Qualifications

• Proven sales background.
• Ability to take direction and delegate effectively.
• Basic math and/or accounting skills.

Responsibilities

• Meet or exceed the weekly, monthly, and annual sales plan and contribute to the district’s achievement of the sales plan.
• Communicate the store’s sales mission to staff in actionable terms.
• Assist each team member in developing an individual commitment to store sales results.
• Supervise staff to ensure sales goals – including key performance indicators, ADS, UPT, conversion, and other company sales standards – and external sales opportunities are achieved.
• Model Lindt standards through everyday activities (4 Moments of Influence, dress code, up‑selling, commitment, passion, sales focus, drive).
• Monitor and report stock levels to Store Management in a timely manner to avoid out of stocks, overstocks, and dated product.

Skills

Proven sales background

Ability to take direction

Basic math

Education

High School Graduate or equivalent

Job description

Lindt & Sprüngli USA is seeking a Shift Supervisor for our store in Kittery, Maine. You will lead a small team, drive sales, and deliver a premium Lindt experience to customers each shift.

Responsibilities include meeting weekly, monthly, and annual sales plans, training staff, managing stock, cash handling, POS accuracy, and maintaining store standards. Availability to work nights, weekends and holidays is required.