Chocolate Shop: Retail & Guest Service Associate

Ghirardelli Chocolate Company; Santa Monica (CA); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holiday pay

Free sundae or shake

Employee discount

Quarterly bonus

Descripción de la vacante

Ghirardelli Chocolate Company in Santa Monica, CA is hiring for a Restaurant/Retail Associate who will perform both restaurant and retail duties, provide excellent guest service, and stock and merchandise premium chocolate lines. Flexibility to work days, nights and weekends is required.

This role offers fast-starting openings with starting pay of $20 per hour, holiday pay, a 50% employee discount, and a quarterly bonus opportunity. Shifts may include prep/cleaning before or after store hours.

Formación

• Basic math computation skills.
• Strong oral and written communication skills.
• Ability to work with little or no supervision.
• Ability to work with a diverse work team and meet adversity with professionalism.
• Ability to manage time effectively.
• Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service.
• Ability to operate a dishwashing machine.

Responsabilidades

• Provide exceptional Guest service.
• Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices.
• Assemble various proprietary retail items per the Recipe Guidelines.
• Maintain adequate supply of all retail product both on the sales floor and in back stock.
• Ensure all product is appropriately priced and signed per Company Guidelines.
• Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display.
• Maintain detailed knowledge of all products, pricing, and Company History.
• Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities.
• Gift-wrap as needed items for sale per Company Guidelines and Standards.
• Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition.
• Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.
• Maintain the stockroom in a clean and orderly fashion.
• Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager.
• Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition.
• Properly Set Up, Maintain, and Break Down Fountain Area.
• Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste.
• Maintain the proper level and all required ice cream flavors.
• Keep knowledge level current of all fountain products and their required preparation.
• Work as a "Topper" or "Scooper" as needed.
• Perform "Semi-Table Service" function as part of overall Guest Satisfaction.
• Maintain all Candy Making equipment and supplies in good working order, and know all recipes.

Conocimientos

Basic math

Strong communication

Independence

Teamwork

Time management

Positive demeanor

Dishwashing machine operation

Educación

Must be 18 years old

High school diploma preferred

Descripción del empleo

Ghirardelli Chocolate Company in Santa Monica, CA is hiring for a Restaurant/Retail Associate who will perform both restaurant and retail duties, provide excellent guest service, and stock and merchandise premium chocolate lines. Flexibility to work days, nights and weekends is required.

This role offers fast-starting openings with starting pay of $20 per hour, holiday pay, a 50% employee discount, and a quarterly bonus opportunity. Shifts may include prep/cleaning before or after store hours.