Chocolate Advisor

Lindt & Spruengli (USA) Inc.; Monroe (OH); On-site; USD 15,580 - 20,278; Part time

Job summary

Lindt & Spruengli (USA) Inc. is looking for a Chocolate Advisor in Monroe, Ohio. In this role, you will enhance customer experiences in our chocolate shops while achieving sales targets through exceptional service and product knowledge.

Candidates should have retail experience, a positive attitude, and the ability to work flexible hours. Compensation ranges from $11.31 to $14.72 per hour based on experience.

Qualifications

• Ability to interact positively with customers.
• Prior retail experience, preferably in a specialty retail environment.
• Must be available to work nights, weekends, and holidays.

Responsibilities

• Contribute to achieving sales goals through excellent customer service.
• Maintain operational standards and cleanliness of the store.
• Monitor and report customer or product issues timely.

Skills

Customer interaction

Basic math and/or accounting

Ability to execute work effectively

Education

High School Graduate or equivalent

Job description

Position Purpose

Do you consider yourself a chocolate enthusiast? As a Chocolate Advisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers. It takes a positive, highly engaged, self‑starter to satisfy our customers with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back time and again.

Essential Job Functions & Responsibilities

• Consistently contribute to the store's ability to achieve or exceed weekly, monthly, and annual sales plan by providing the highest levels of customer service, product knowledge, and Lindt‑specific selling skills.
• Demonstrated understanding and commitment to the store's sales mission on a daily, weekly, and monthly basis.
• Consistently meet or exceed individual sales goals such as ADS, conversion and other key performance indicators.
• Model Lindt standards through everyday activities such as dress code, up‑selling and sales focus.
• Demonstrate personal commitment to achieving store targets by promoting current marketing programs and utilizing company‑provided resources intended to optimize selling activity.
• Monitor and report customer or product issues to management in a timely and professional manner.

Operational Controls

• Take ownership and actively participate in ensuring operational standards and controls are consistently adhered to.
• Cash Management (POS, paperwork, vendor logs, policies & procedures).
• Take initiative to re‑stock shelves as needed, monitoring date codes and pricing.
• Perform store maintenance & cleaning as directed.
• Maintain store cleanliness.
• Comply with all quality assurance policies & procedures.

Qualifications & Requirements

• Skills & Knowledge
  • Ability to interact positively with customers
  • Basic math and/or accounting skills
  • Ability to take direction and execute work effectively
• Experience
  • Prior retail experience, preferably in a specialty retail environment
• Physical Requirements
  • Regularly lift and/or move up to 10 pounds
  • Frequently lift and/or move up to 35 pounds
  • Occasionally lift and/or move up to 50 pounds
  • Ability to climb, balance, stoop, kneel, crouch and reach with arms
• Education
  • High School Graduate or equivalent
• Other Requirements
  • Must be available to work nights, weekends (Saturday and Sundays) and holidays

Total Rewards

Compensation: $11.31–$14.72 per hour. Lindt USA’s salary range reflects market rates based on size, revenue, and location. Starting pay is determined using a range of factors including job‑related skills, knowledge, and experience as well as market conditions. A bonus and/or long‑term incentive may be included as part of this compensation package.

Lindt & Sprüngli is an equal‑opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants for this position must successfully pass a background screening. All Lindt & Sprüngli (USA) Inc. properties are smoke and tobacco free.