Chocolate Advisor

Lindt & Sprüngli USA; Leesburg (VA); Hybrid; USD 17,591 - 20,278; Part time

Job summary

Lindt & Sprüngli USA in Leesburg is hiring a Chocolate Advisor to join their team. Your role will focus on engaging customers and ensuring a premium experience in-store. Responsibilities include meeting sales targets, managing cash, and maintaining store operations. Candidates should have prior retail experience and be available to work nights and weekends. Compensation ranges from $12.77 to $14.72 per hour, commensurate with experience and skills.

Qualifications

• Ability to interact positively with customers.
• Basic math and/or accounting skills.
• Ability to take direction and execute work effectively.

Responsibilities

• Meet or exceed individual sales goals.
• Monitor customer or product issues and elevate to management.
• Comply with all Quality Assurance policies & procedures.

Skills

Positive customer interaction

Basic math skills

Ability to take direction

Education

High School Graduate or equivalent

Job description

Position Purpose

Do you consider yourself a chocolate enthusiast? As a Chocolate Advisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers. It takes a positive, highly engaged, self-starter to satisfy our customers with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back time and again.

Essential Job Functions & Responsibilities

Sales

• Demonstrated understanding and commitment to the store's sales mission on a daily, weekly, monthly basis.
• Consistently meet or exceed individual sales goals such as ADS, conversion and other key performance indicators.
• Model Lindt standards through everyday activities such as Dress code, up-selling and sales focus.
• Demonstrate personal commitment to achieving store's targets by consistently promoting current marketing programs and utilizing company provided resources intended to optimize selling activity.
• Monitor and elevate customer or product issues to management in a timely and professional manner.

Operational Controls

• Cash Management (POS, Paperwork, Vendor Logs, Policies & Procedures)
• Take initiative to re-stock shelves as needed, monitoring date codes and pricing
• Perform store maintenance & cleaning as directed. Maintain store cleanliness
• Comply with all Quality Assurance policies & procedures

Qualifications & Requirements

Skills & Knowledge

• Ability to interact positively with customers
• Basic math and/or accounting skills
• Ability to take direction and execute work effectively

Experience

• Prior retail experience, preferably in a specialty retail environment
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds
• Ability to climb, balance, stoop, kneel, crouch and reach with arms

Education

• High School Graduate or equivalent

Other Requirements

• Must be available to work nights, weekends (Saturday and Sundays) and Holidays

Total Rewards

Compensation: $12.77-$14.72

Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.

Equal Opportunity Statement

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants for this position must successfully pass a background screening. All Lindt & Sprüngli (USA) Inc. properties are smoke and tobacco free.