Chocolate Advisor

Lindt & Spruengli (USA) Inc.; Carlisle (Cumberland County); On-site; USD 18,597 - 19,975; Part time

Job summary

Lindt & Spruengli (USA) Inc. is looking for a passionate Chocolate Advisor to join their team in Carlisle, PA. Your role will involve creating engaging in-store experiences and achieving sales goals through outstanding customer service and product knowledge.

The ideal candidate should have prior retail experience, basic math skills, and the ability to work weekends and holidays. The position offers compensation starting at $13.50 to $14.50 per hour, plus potential bonuses.

Qualifications

• Ability to interact positively with customers.
• Prior retail experience, preferably in a specialty retail environment.
• Must be available to work weekends and holidays.

Responsibilities

• Provide the highest levels of customer service to achieve sales
• Monitor customer or product issues to management
• Ensure operational standards and controls adherence.

Skills

Customer interaction

Basic math skills

Ability to take direction

Retail experience

Physical ability to lift

Education

High school graduate or equivalent

Job description

Position Purpose

Do you consider yourself a chocolate enthusiast? As a Chocolate Advisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in‑store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers. It takes a positive, highly engaged, self‑starter to satisfy our customers with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back time and again.

Essential Job Functions & Responsibilities

• Consistently contribute to the store's ability to achieve or exceed weekly, monthly, annual sales plan by providing the highest levels of customer service, demonstrated product knowledge and Lindt specific selling skills.
• Demonstrated understanding and commitment to the store's sales mission on a daily, weekly, monthly basis.
• Consistently meet or exceed individual sales goals such as ADS, conversion and other key performance indicators.
• Model Lindt standards through everyday activities such as dress code, up‑selling and sales focus.
• Demonstrate personal commitment to achieving store targets by consistently promoting current marketing programs and utilizing company‑provided resources intended to optimize selling activity.
• Monitor and elevate customer or product issues to management in a timely and professional manner.

Operational Controls

• Take ownership and actively participate in ensuring operational standards and controls are consistently adhered to.
• Cash Management (POS, paperwork, vendor logs, policies & procedures): take initiative to re‑stock shelves as needed, monitor date codes and pricing.
• Perform store maintenance & cleaning as directed, maintain store cleanliness.
• Comply with all quality assurance policies & procedures.

Qualifications & Requirements

• Ability to interact positively with customers.
• Basic math and/or accounting skills.
• Ability to take direction and execute work effectively.
• Prior retail experience, preferably in a specialty retail environment.
• Ability to lift up to 35 pounds and occasionally up to 50 pounds; lift up to 10 pounds regularly.
• Ability to climb, balance, stoop, kneel, crouch and reach with arms.
• High school graduate or equivalent.
• Must be available to work weekends (Saturday and Sunday) and holidays.

Total Rewards

• Compensation starting at $13.50 – $14.50 per hour.
• Bonus and/or long‑term incentive may be included as part of this compensation package.

Equal Employment Opportunity

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants for this position must successfully pass a background screening.

All Lindt & Sprüngli (USA) Inc. properties are smoke and tobacco free.