Part-Time Chocolate Advisor (Sales Associate)

Lindt & Sprüngli USA; Arlington (VA); On-site; USD 20,664 - 21,008; Part time

Job summary

Lindt USA is seeking a Chocolate Advisor to create a premium in-store experience for customers across our shops. You will help drive sales, maintain store standards, stock and price products, and uphold quality and service expectations.

The role requires availability to work nights, weekends and holidays. Starting wage is $15.00 to $15.25 per hour, with potential bonuses. Lindt is an equal opportunity employer and focuses on excellence, innovation and collaboration.

Qualifications

• Ability to interact positively with customers.
• Basic math and/or accounting skills.
• Ability to take direction and execute work effectively.

Responsibilities

• Meet or exceed individual sales goals (ADS, conversion, etc.).
• Model Lindt standards in dress, upselling and focus.
• Ensure operational standards and controls are followed; cash handling and stock.
• Maintain store cleanliness and price accuracy.
• Follow QA policies and procedures.

Skills

Customer interaction

Math skills

Follow directions

Education

High school diploma

Job description

Who We Are

At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

Position Purpose

Do you consider yourself a chocolate enthusiast? As a Chocolate Advisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers. It takes a positive, highly engaged, self-starter to satisfy our customers with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back time and again.

Essential Job Functions & Responsibilities

Sales

• Demonstrated understanding and commitment to the store's sales mission on a daily, weekly, monthly basis.
• Consistently meet or exceed individual sales goals such as ADS, conversion and other key performance indicators.
• Model Lindt standards through everyday activities such as Dress code, up-selling and sales focus.
• Demonstrate personal commitment to achieving store's targets by consistently promoting current marketing programs and utilizing company provided resources intended to optimize selling activity.
• Monitor and escalate customer or product issues to management in a timely and professional manner.

Operational Controls

• As part of the store's team, take ownership and actively participate in ensuring operational standards and controls are consistently adhered to.
• Cash Management (POS, Paperwork, Vendor Logs, Policies & Procedures)
• Take initiative to re-stock shelves as needed, monitoring date codes and pricing
• Perform store maintenance & cleaning as directed. Maintain store cleanliness
• Comply with all Quality Assurance policies & procedures

Qualifications & Requirements

Skills & Knowledge:

• Ability to interact positively with customers
• Basic math and/or accounting skills
• Ability to take direction and execute work effectively

Experience

• Prior retail experience, preferably in a specialty retail environment
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds
• Ability to climb, balance, stoop, kneel, crouch and reach with arms

Education

• High School Graduate or equivalent

Other Requirements

• Must be available to work nights, weekends (Saturday and Sundays) and Holidays

Total Rewards

Compensation: $15.00 - $15.25 per hour.

Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants for this position must successfully pass a background screening. All Lindt & Sprüngli (USA) Inc. properties are smoke and tobacco free.

Join us in our journey of excellence, impact, and growth