Chinese-Speaking Customer Support Agent

Gear Inc; Town of Somo (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Attractive bonus and annual salary review

Premium Healthcare 100% covered

Paid leave (12 days/year)

Free in-house gym and game room

Job summary

A customer service company is seeking a Customer Support Agent fluent in Chinese and English. The role involves handling customer inquiries through various channels and ensuring satisfaction. Candidates should have at least 6 months of experience in customer service and proficiency in both languages. The company offers attractive benefits including healthcare, bonuses, and career development opportunities, along with a fun working environment.

Qualifications

• Open to Fresher and candidates with at least 6-month experience in Customer Service.
• English proficiency: B2 level or above.
• Chinese proficiency: B2 level or above.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Provide accurate guidance on policies, procedures, and service offerings.
• Resolve customer issues efficiently.

Skills

Problem-solving skills

Communication skills

Customer-centric mindset

Education

Recognized certification in Chinese (e.g. HSK 4 or equivalent)

Job description

A customer service company is seeking a Customer Support Agent fluent in Chinese and English. The role involves handling customer inquiries through various channels and ensuring satisfaction. Candidates should have at least 6 months of experience in customer service and proficiency in both languages. The company offers attractive benefits including healthcare, bonuses, and career development opportunities, along with a fun working environment.