Childcare Finance and Enrollment Coordinator

YWCA of Lubbock; Lubbock (TX); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

YWCA of Lubbock is seeking a detailed Billing Specialist to manage childcare scholarship billing, enrollments, and related accounts. The role emphasizes accuracy, prompt processing, and secure handling of sensitive information across multiple software systems.

The position requires a high school diploma and at least one year of guest service experience, with flexibility for irregular hours and a background check.

Qualifikationen

• High school education required.
• At least 1 year of Guest Service Specialist experience or related experience preferred.
• Flexibility to work irregular hours, including evenings or weekends.
• Background check including criminal history and FBI fingerprint check required.

Aufgaben

• Manage childcare scholarship information, including amounts and applications.
• Maintain all childcare program accounts and enrollments.
• Ensure scholarships are processed timely and accurately.
• Communicate with parents regarding scholarship awards and enrollment status.
• Maintain billing plans and post billing to Brightwheel or other systems.
• Serve as main contact for Child Care Services and enrollments at YWCA sites.
• Maintain compliance with attendance, payments, and authorizations policies.
• Prepare enrollment packets and ensure Summer Camp and after-school programs launch on schedule.

Kenntnisse

Analytical skills

Strong communication

Microsoft Office

Professional presentation

Interpersonal relations

Ausbildung

High school diploma

Tools

Microsoft Office

Jobbeschreibung

Position Summary

Responsible for childcare billing, maintaining all childcare program accounts, enrollments, ledgers and ensuring they are accurate and paid on time. Also responsible for processing and approving/denying childcare scholarships.

Essential Responsibilities

• Maintain scholarship information by collecting, calculating and determining individual scholarship amounts.
• Ensure scholarship applications are complete and processed in a timely manner.
• Resolve application discrepancies.
• Schedule and conduct personal or telephone interviews with parents as needed.
• Monitor various scholarship funding sources and advise parents of scholarship awards.
• Maintain automated billing plans for accuracy across all childcare programs and make sure billing is posted to accounts within Brightwheel or other billing software.
• Review all Child Care Services emails and documents within the KinderConnect system; print them and make necessary adjustments to the corresponding accounts within Brightwheel or other billing software.
• Serves as the main point of contact for Child Care Services and works closely with them regarding childcare authorizations and enrollments at all YWCA childcare sites.
• Assures the YWCA remains in compliance with Child Care Services policies regarding attendance tracking, payments, and authorizations.
• Creates, updates, or edits enrollment packets for YWCA childcare programs within Brightwheel or other childcare software systems.
• Ensures registration for Summer Camp, YWCAre After-school, and Mini Camps launch on their scheduled launch dates.
• Periodically reviews and updates forms such as the withdrawal form, vacation request form, and waitlist form; also processes these forms when parents submit them.
• Maintain scholarship operations by following policies and procedures and reporting needed changes.
• Maintain applicant confidence and protect applicant information by keeping information confidential.
• Participate in training sessions, administrative staff meetings and attend other meetings to represent company as needed.
• Work closely with YWCA Program Directors to create billing and enrollment procedures.
• Collaborate with Program Directors and provide input for maintaining and updating the Parent Handbook annually.
• Serves as back-up in other accounting areas as needed by the department.

Additional Responsibilities

• Serve as a mandated reporter and comply with all applicable laws and organizational policies regarding child protection. Report any suspected child abuse or neglect immediately, but no later than within 24 hours, to the appropriate authorities and in accordance with organizational procedures.
• Perform other duties as assigned.

Qualifications

• Learn and support the YWCA mission, vision, and policies to meet the goals of the organization without compromise, serving as a role model for the Lubbock community both in demeanor and in life-style habits.
• High school education required.
• At least one (1) year of Guest Service Specialist experience or related experience required.
• Flexibility to work irregular hours from time to time, including evenings or weekend.
• Infrequent travel: 0-10 days/year.
• Pass a criminal history background check and FBI fingerprint check.

Core Competencies

• Analytical and problem-solving skills required.
• Very strong communication skills, both written and verbal.
• Strong computer skills, including Microsoft Office.
• Present self professionally in appearance and mannerism at all times.
• Ability to relate well with a variety of populations.

Work Environment

This position operates primarily in an office environment with regular interaction across all departments and leadership levels. Occasional evening or weekend work may be required to support organizational needs.