Child Watch Shift Lead - Safe, Engaging Kids & Team

Pflugerville; Pflugerville (TX); On-site; USD 16,531,000 - 24,797,000; Part time

Job summary

Monarch Recreation Center is seeking a Child Watch Lead to supervise shift teams, ensuring a safe, engaging environment for children and delivering high-quality customer service to parents. The role directs daily operations, manages sign-in/out, and maintains staff-to-child ratios.

CPR/First Aid training is required within 6 months, and a High School Diploma or equivalent is required. The position offers an evening/weekend schedule and opportunities for coaching and staff development.

Qualifications

• High School Diploma or equivalent is required.
• Experience working with or supervising children.
• CPR, AED, and First Aid training required within 6 months of hire.
• Strong communication and customer service skills.
• Ability to work a flexible schedule including evenings and weekends.
• Knowledge of safety procedures and child supervision standards.

Responsibilities

• Oversees daily Child Watch operations, including supervision, sign-in/sign-out, staff-to-child ratios, play activities, and overall safety.
• Assigns tasks, monitors staff performance, ensures adherence to safety standards, provides coaching, and ensures readiness of spaces.
• Handles escalated customer questions, complaints, and account adjustments within guidelines; escalates unresolved issues.
• Monitors spaces for cleanliness, safety, and equipment use; ensures cleaning/disinfecting procedures are completed.
• Coordinates with supervisors to provide updates, communicate incidents, and support staffing and facility needs.
• Assists with onboarding, shadowing, and training of Child Watch Team Members; reinforces policies and procedures.
• Remains accessible via cell phone to address job-related issues or emergencies.

Skills

Child supervision

Customer service

Communication

Safety procedures

Flexibility

Teamwork

Physical stamina

Education

High School Diploma or equivalent

Job description

Monarch Recreation Center is seeking a Child Watch Lead to supervise shift teams, ensuring a safe, engaging environment for children and delivering high-quality customer service to parents. The role directs daily operations, manages sign-in/out, and maintains staff-to-child ratios.

CPR/First Aid training is required within 6 months, and a High School Diploma or equivalent is required. The position offers an evening/weekend schedule and opportunities for coaching and staff development.