Child Watch Lead (Part-Time)

Pflugerville; Pflugerville (TX); On-site; USD 16,531,000 - 24,797,000; Part time

Job summary

Monarch Recreation Center is seeking a Child Watch Lead to supervise shift teams, ensuring a safe, engaging environment for children and delivering high-quality customer service to parents. The role directs daily operations, manages sign-in/out, and maintains staff-to-child ratios.

CPR/First Aid training is required within 6 months, and a High School Diploma or equivalent is required. The position offers an evening/weekend schedule and opportunities for coaching and staff development.

Qualifications

• High School Diploma or equivalent is required.
• Experience working with or supervising children.
• CPR, AED, and First Aid training required within 6 months of hire.
• Strong communication and customer service skills.
• Ability to work a flexible schedule including evenings and weekends.
• Knowledge of safety procedures and child supervision standards.

Responsibilities

• Oversees daily Child Watch operations, including supervision, sign-in/sign-out, staff-to-child ratios, play activities, and overall safety.
• Assigns tasks, monitors staff performance, ensures adherence to safety standards, provides coaching, and ensures readiness of spaces.
• Handles escalated customer questions, complaints, and account adjustments within guidelines; escalates unresolved issues.
• Monitors spaces for cleanliness, safety, and equipment use; ensures cleaning/disinfecting procedures are completed.
• Coordinates with supervisors to provide updates, communicate incidents, and support staffing and facility needs.
• Assists with onboarding, shadowing, and training of Child Watch Team Members; reinforces policies and procedures.
• Remains accessible via cell phone to address job-related issues or emergencies.

Skills

Child supervision

Customer service

Communication

Safety procedures

Flexibility

Teamwork

Physical stamina

Education

High School Diploma or equivalent

Job description

The Child Watch Lead provides shift-level supervision, guidance, and operational support to Child Watch Team Members at the Monarch Recreation Center. The position ensures a safe, attentive, and engaging environment for children while supporting consistent daily operations and high-quality customer service for parents and guardians. The Lead serves as the primary shift point-of-contact, assists with child and parent concerns, and ensures compliance with established safety procedures and Child Watch policies.

• Oversees daily Child Watch operations, including supervision, sign-in/sign-out, staff-to-child ratios, play activities, and overall safety; provides direction to staff to ensure safe and consistent operations.
• Assigns tasks, monitors staff performance, ensures adherence to safety and supervision standards, provides coaching, confirms cleaning completion, and ensures readiness of Child Watch spaces.
• Handles escalated customer questions, complaints, membership errors, and account adjustments within guidelines; escalates unresolved issues to the Customer Service Coordinator.
• Monitors Child Watch spaces for cleanliness, safety, and appropriate equipment use; ensures required cleaning/disinfecting procedures are completed.
• Coordinates with the Customer Service Coordinator and Membership Supervisor to provide updates, communicate incidents, and support staffing and facility needs.
• Assists with onboarding, shadowing, and training of Child Watch Team Members; reinforces policies, emergency procedures, service expectations, and supervision standards.
• Remains accessible via cell phone to address job-related issues or emergencies using City applications.
• Other duties, as assigned.

Formal Education:

High School Diploma or equivalent.

Relatable Work Experience:

Experience working with or supervising children.

Training, Licenses, and Certifications:

Babysitting Basics, CPR, AED, and First Aid required within 6 months of hire.

Preferred Qualifications:

Experience in childcare, recreation, or a similar setting. Previous lead or shift supervisor experience. Advanced Childcare Certification.

Disclaimer: Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.

Knowledge, Skills and Abilities:

• Knowledge of basic childcare and supervision.
• Knowledge of basic customer service standards.
• Skills in communication, patience, and positive interaction with children.
• Ability to follow safety procedures and established policies.
• Ability to maintain a safe and nurturing environment.
• Ability to lift 25-50 lbs. occasionally.
• Ability to work a flexible schedule, including evenings and weekends.
• Ability to work independently and as part of a team.
• Frequent standing, walking, bending, and reaching.
• Regular talking, listening, and interaction with children.
• Potential minor injuries from working with active children.
• Exposure to loud play environments.
• Occasional exposure to cleaning chemicals.
• Occasional exposure to bodily fluids.