Child Support Specialist Trainee

State of West Virginia; Pineville (WV); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

State of West Virginia seeks an entry-level Caseworker in McDowell County to support the Bureau of Child Support Enforcement. You will learn through formal classroom training and on-the-job instruction to manage a caseload and assist with case development from notices to enforcement.

Under supervision you will become familiar with agency policies and state and federal laws, perform routine customer service, and comply with confidentiality requirements. A vehicle may be required for employment.

Qualifications

• HS diploma or equivalent required.
• Four years of clerical/paraprofessional experience required.
• Substitution: 1 year education equals 30 credit hours.

Responsabilités

• Perform beginning-level Child Support case work under supervision.
• Process cases, locate parents, assets, and income for the Child Support formula.
• Respond to customer service inquiries and maintain confidentiality of information.

Connaissances

Clerical experience

Customer service

Formation

High school diploma or equivalent

Description du poste

Nature of Work

In a training capacity, performs entry - level Child Support Enforcement Work. Through formal classroom training and on the job training, job assignments are designed to develop familiarity with Child Support Laws, regulations, policies, programs, and services of the Bureau of Child Support Enforcement (BCSE). You will learn in this position with a training period where employees perform beginning level Child Support case work in processing cases through locations, case development, initial notice to non-custodial parents regarding obligation and Child Support Enforcement involvement. Under close supervision will learn to acquire knowledge and abilities leading to the independent management of a case load in Child Support Enforcement. This position requires monthly evaluation and progress monitoring by supervisory staff. Will learn to acquire the knowledge and abilities to manage a caseload in the area of Child Support Enforcement; become familiar with agency policy and State and Federal Laws. Will learn to locate parents, assets and sources of income and calculate the Child Support formula. Research legal sources such as statutes, court opinions, rules and regulations, and compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies, and case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquires to include resolution of less complex case issues, compose routine correspondence, and maintains confidentiality of Information. This posting is for a Caseworker. This Position is located in McDowell County.

Minimum Qualifications

Training: High school diploma or equivalent.

Experience: Four (4) years of clerical and/or paraprofessional experience.

Substitution: Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.

Special Requirement: Availability of a vehicle for continuous use may be a requisite of employment.

Other Information

Probationary period of twelve (12) months - (SPB 3013)

Agency Substitution Or Supplemental Requirement

To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.

AFFIRMATION

AFFIRMATION: I certify under penalty of law and disqualification that all statements are true and complete. I authorize the State of West Virginia and any agent acting on its behalf to conduct an inquiry into any job-related information contained in this application. I release the State of West Virginia and any agent acting on its behalf from any and all liability by reason of the request for such information. I further authorize and request each former employer, educational institution, or organization (including law enforcement agencies) to provide all information that may be sought in connection with this application. WE DO NOT ACCEPT THE FOLLOWING DOCUMENTATION: Unofficial transcripts High school diplomas or transcripts Birth certificates Social Security Cards Driver's Licenses Passports These documents will be removed from your profile if submitted.

• I consent to the above statement.