Child Support Specialist Trainee

State-of-West-Virgini; West Virginia; On-site; USD 32,000 - 45,000; Full time

Job summary

State-of-West-Virgini is seeking an entry-level Caseworker in a training capacity to develop familiarity with Child Support Laws and related policies. The role involves processing cases through locations, sending initial notices, and supporting the BCSE with case development under close supervision.

This training position requires a high school diploma, and candidates must be able to travel with a vehicle. The program emphasizes learning to manage a caseload over time while ensuring

Qualifications

• High school diploma or equivalent required.
• Experience in clerical or paraprofessional roles preferred.
• Strong customer service and communication skills are essential.
• Ability to learn and apply child support policies and procedures.

Responsibilities

• Assist with processing basic child support casework under supervision.
• Respond to routine inquiries and maintain confidential information.
• Learn to locate parents, assets and income as part of case development.
• Document case progress and prepare initial notices under guidance.

Skills

Clerical skills

Customer service

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Job description

Marion County

1 Vacancy

In a training capacity, performs entry - level Child Support Enforcement Work. Through formal classroom training and on the job training, job assignments are designed to develop familiarity with Child Support Laws, regulations, policies, programs, and services of the Bureau of Child Support Enforcement (BCSE). You will learn in this position with a training period where employees perform beginning level Child Support case work in processing cases through locations, case development, initial notice to non-custodial parents regarding obligation and Child Support Enforcement involvement. Under close supervision will learn to acquire knowledge and abilities leading to the independent management of a case load in Child Support Enforcement.

This position requires monthly evaluation and progress monitoring by supervisory staff. Will learn to acquire the knowledge and abilities to manage a caseload in the area of Child Support Enforcement; become familiar with agency policy and State and Federal Laws. Will learn to locate parents, assets and sources of income and calculate the Child Support formula. Research legal sources such as statutes, court opinions, rules and regulations, and compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies, and case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquires to include resolution of less complex case issues, compose routine correspondence, and maintains confidentiality of Information.

This posting is for a Caseworker.

Training: High school diploma or equivalent.

Experience: Four (4) years of clerical and/or paraprofessional experience.

OR

Substitution: Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.

Special Requirement: Availability of a vehicle for continuous use may be a requisite of employment.