Child Support Specialist 1

West Virginia; Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

West Virginia's Bureau for Child Support Enforcement seeks an entry-level Caseworker in Kanawha County. Under close supervision you will learn to process cases, perform location of parents, assets and income, and apply child support formulas within state and federal laws.

During training you will gain familiarity with case development, initial notices to non-custodial parents, and preparing case files for the BCSE Attorney, while handling routine customer service inquiries with confidentiality

Qualifications

• Bachelor’s degree from an accredited college or university.
• Experience in legal settings or research is beneficial.
• Communication and confidentiality are essential for handling case information.

Responsibilities

• Process cases under supervision and learn location of parents, assets, and income.
• Respond to customer inquiries and maintain confidential information.
• Prepare case files for BCSE Attorney and support case development.

Skills

Legal research

Customer service

Confidentiality

Education

Bachelor’s degree

Job description

Under close supervision, performs entry-level Child Support Enforcement work. Through formal classroom training and on-the-job training, job assignments are designed to develop familiarity with child support laws, regulations and policies and the programs and services of the Bureau for Child Support Enforcement (BCSE). This position is entry-level with a training period where employees perform beginning level child support case work in processing cases through location, case development, initial notice to non-custodial parents regarding obligation and child support enforcement involvement. Under close supervision, acquires knowledge and abilities leading to the independent management of a caseload in child support enforcement services. This position requires monthly evaluation and progress monitoring by supervisory staff. Must acquire the knowledge and abilities to manage a caseload in the area of child support enforcement, become familiar with agency policy and state and federal laws, locate parents, assets and sources of income, calculate the child support formula. Research legal sources such as statutes, court opinions, rules and regulations, and complies case information by reviewing public documents, interviewing customers or gathering information from other agencies. Prepares case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquiries to include resolution of less complex case issues. Compose routine correspondence and maintain confidentiality information. This posting is for a Caseworker. This Position is located in Kanawha County.

Training

• Bachelor’s degree from an accredited college or university.
• Substitution: Successful completion of a paralegal or legal secretarial training program may substitute for two (2) years of the required training.
• Full-time or equivalent part-time paid experience: in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney
• in debt collections, credit investigations, criminal investigations, law enforcement, accounting, or auditing
• as an Economic Service Worker or Family Support Specialist
• any combination thereof may substitute for the required training at a rate of one (1) year of experience for every thirty (30) semester hours of training.
• Special Requirement: May be required to have a valid driver’s license and availability of a vehicle for continuous use.