Child Support Specialist Trainee

WV Department of Human Services; West Virginia; On-site; USD 32,000 - 42,000; Full time

Job summary

WV Department of Human Services in Wood County seeks an entry-level Caseworker for Child Support Enforcement. This training-focused role develops familiarity with laws, policies, and services of the BCSE through classroom and on-the-job training, guiding you toward independent caseload management under supervision.

You will learn to locate non-custodial parents, calculate support, review statutes, and handle customer inquiries with confidentiality, while progressing through a defined

Qualifications

• High school diploma or equivalent is required.
• Four (4) years of clerical and/or paraprofessional experience may be substituted as noted.
• Availability of a vehicle for continuous use may be a requisite of employment.
• Probationary period of twelve (12) months is required.
• Clerical/customer service or corrections experience may substitute for training or experience.

Responsibilities

• Perform beginning level Child Support case work under supervision.
• Learn to manage a caseload and perform case development.
• Respond to customer service inquiries and compose routine correspondence.
• Locate parents, assets, and income and apply the Child Support formula.
• Maintain confidentiality of information.

Skills

Customer service

Attention to detail

Communication

Education

High school diploma or equivalent

Job description

Nature of Work In a training capacity, performs entry - level Child Support Enforcement Work. Through formal classroom training and on the job training, job assignments are designed to develop familiarity with Child Support Laws, regulations, policies, programs, and services of the Bureau of Child Support Enforcement (BCSE). You will learn in this position with a training period where employees perform beginning level Child Support case work in processing cases through locations, case development, initial notice to non-custodial parents regarding obligation and Child Support Enforcement involvement. Under close supervision will learn to acquire knowledge and abilities leading to the independent management of a case load in Child Support Enforcement. This position requires monthly evaluation and progress monitoring by supervisory staff. Will learn to acquire the knowledge and abilities to manage a caseload in the area of Child Support Enforcement; become familiar with agency policy and State and Federal Laws. Will learn to locate parents, assets and sources of income and calculate the Child Support formula. Research legal sources such as statutes, court opinions, rules and regulations, and compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies, and case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquires to include resolution of less complex case issues, compose routine correspondence, and maintains confidentiality of Information. This posting is for a Caseworker. This Position is located in Wood County.

Nature of Work In a training capacity, performs entry - level Child Support Enforcement Work. Through formal classroom training and on the job training, job assignments are designed to develop familiarity with Child Support Laws, regulations, policies, programs, and services of the Bureau of Child Support Enforcement (BCSE). You will learn in this position with a training period where employees perform beginning level Child Support case work in processing cases through locations, case development, initial notice to non-custodial parents regarding obligation and Child Support Enforcement involvement. Under close supervision will learn to acquire knowledge and abilities leading to the independent management of a case load in Child Support Enforcement. This position requires monthly evaluation and progress monitoring by supervisory staff. Will learn to acquire the knowledge and abilities to manage a caseload in the area of Child Support Enforcement; become familiar with agency policy and State and Federal Laws. Will learn to locate parents, assets and sources of income and calculate the Child Support formula. Research legal sources such as statutes, court opinions, rules and regulations, and compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies, and case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquires to include resolution of less complex case issues, compose routine correspondence, and maintains confidentiality of Information. This posting is for a Caseworker. This Position is located in Wood County.

Minimum Qualifications

• Training: High school diploma or equivalent.
• AND
  
  
• Experience: Four (4) years of clerical and/or paraprofessional experience.
• OR
  
  
• Substitution: Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.
• Special Requirement: Availability of a vehicle for continuous use may be a requisite of employment.
• Other Information: Probationary period of twelve (12) months - (SPB 3013)
• To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.