CHILD SUPPORT SPECIALIST SUPERVISOR STATEWIDE

State of Maryland; Maryland; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Personal leave

Annual leave

Sick leave

Parental leave

Holidays

Pension

Telework

Job summary

The Maryland Department of Human Services (DHS) seeks a Child Support Supervisor to oversee a statewide team and Carroll County office. You will supervise Child Support Specialists, ensure investigations and enforcement actions comply with laws, and drive performance improvements.

Key duties include training staff, coordinating with courts and state partners, and maintaining timely case actions. DHS offers telework options and comprehensive benefits to eligible employees.

Qualifications

• Requires 5 years of experience investigating and analyzing child support cases.
• Supervisory experience in a government program is preferred.
• Knowledge of applicable federal and Maryland laws, rules, and regulations.
• Strong communication and leadership abilities to guide staff and partners.

Responsibilities

• Plan, supervise, and evaluate the work of Child Support Specialists and staff.
• Train staff in investigations, case processing, and enforcement actions.
• Monitor workload and ensure timely case actions and regulatory compliance.
• Develop procedures to meet program goals and lead quality improvements.
• Collaborate with State agencies, the State's Attorney's Office, and courts.

Skills

Supervisory experience

Leadership

Case analysis

Training

Education

Associate degree

Tools

Mainframe systems

Microsoft Office

Job description

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. This recruitment has been reopened to allow for additional application submissions. If you have already applied and been approved for this recruitment (25-004576-0001), please do not reapply; your application remains under consideration.

GRADE

15

LOCATION OF POSITION

STATEWIDE

This Statewide recruitment has been opened to establish a list of eligible candidates to be used to fill current and future vacancies occurring in our Local Departments of Social Services throughout the State.

Please indicate the counties in which you are willing to accept employment on your application.

Current Vacancy

Carroll County Department of Social Services

1232 Tech Court

Westminster, MD 21157

Main Purpose of Job

A Child Support Specialist Supervisor is the supervisory level of child support work. Employees in this classification supervise Child Support Specialists who investigate and analyze child support cases and initiate appropriate actions to establish, maintain or enforce support payments for dependent children in accordance with applicable federal and State laws, rules and regulations. Employees in this classification supervise lower-level Child Support Specialists and assigned support staff.

POSITION DUTIES

Examples Of Work

• Plans, coordinates, supervises and evaluates the work of lower-level Child Support Specialists and assigned support staff;
• Trains lower-level Child Support Specialists in investigating and analyzing child support cases and in initiating appropriate actions to establish, maintain and enforce support payments to dependent children;
• Monitors staff activity and prioritizes workload to assure that all case actions are completed in a timely manner and according to regulations, laws, policies and procedures;
• Develops and implements procedures to effectively and efficiently meet the goals of the Child Support program;
• Establishes corrective action plans where indicated and monitors for improvement;
• Provides leadership to staff in incorporating strategic planning and quality management in program activities;
• Serves as liaison between the Child Support Enforcement Administration and other State agencies, the State's Attorney's Office and the courts;
• Assists agency management in developing and improving services and funding sources related to program development and enhancement;
• Participates in community, inter-departmental, intra-State, and inter-State meetings and forums related to child support issues;
• Uses mainframe and personal computer systems and software to prepare and submit management, financial and technical reports;
• Works with the Sheriff's Office to develop solutions to problems related to serving child support warrants and body attachments;
• Responds to inquiries from custodial and non-custodial parents, courts, public officials, attorneys and employers in order to resolve problems related to child support cases;
• May conduct customer orientations and make presentations in the community about child support programs and services;
• May assist employers to understand and comply with child support wage withholding procedures;
• May administer the child support program in the absence of the Assistant Director;
• May assist with preparation of the annual budget;
• May draft correspondence for the Assistant Director;
• Performs other related duties.

Minimum Qualifications

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

EDUCATION : An Associate of Arts degree from an accredited college or university.

EXPERIENCE : Five years of experience investigating and analyzing child support cases and initiating appropriate actions to establish, maintain or enforce support payments for dependent children in accordance with federal and State laws, rules and regulations.

Notes

• Candidates may substitute additional experience on a year-for-year basis for the required education.
• Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for two years of the required experience.
• Candidates may substitute experience determining eligibility for government assistance programs for one year of the required experience.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

Benefits

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.

• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave - ten (10) days of accumulated annual leave per year.
• Sick Leave - fifteen (15) days of accumulated sick leave per year.
• Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays - State employees also celebrate at least twelve (12) holiday per year.
• Pension - State employees earn credits towards a retirement pension.
• Positions may be eligible for telework.

FURTHER INSTRUCTIONS

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.