Manager's Special Assistant (ADMINISTRATIVE OFFICER II)

State of Maryland; Baltimore, Northern (MD, KY); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Telework possible

Pension

Holidays

Job summary

The Maryland Department of Human Services (DHS) seeks an administrative professional to support the Baltimore Works Manager and the Office of Workforce Development. The role requires coordinating calendars, preparing reports, and addressing internal and external inquiries with top-tier customer service.

This position emphasizes ethical operations, deadlines, and collaboration with staff to ensure effective daily workflows within Baltimore Works and related teams.

Qualifications

• One year of experience using Microsoft Suite and Google Suite.
• One year of experience scheduling meetings, appointments, and maintaining calendars.
• One year of experience responding to inquiries and resolving problems.

Responsibilities

• Work closely with the Manager and Supervisors to meet deadlines for assignments and reports.
• Independently research and respond to issues/questions raised.
• Maintain Manager’s calendar and reservations for meeting rooms.
• Prepare reports, tables, charts and other documents for review.

Skills

Microsoft Suite

Google Suite

Calendar management

Education

High school diploma or GED

Job description

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

GRADE

STD0014

LOCATION OF POSITION

Baltimore City Department of Social Services
Office of Workforce Development - Baltimore Works!
1510 Guilford Avenue
Baltimore, MD 21201

Main Purpose of Job

The main purpose of this position is to provide administrative, technical and operational support to the Manager of Baltimore Works. This position is a major liaison between the Manager, the Baltimore Works team, Administrator for Office of Workforce Development and the Office of Workforce Development Teams. At all times, the incumbent will provide customer service to both internal and external customers that meet or exceed the standards set by the Department.

POSITION DUTIES

• Work closely with the Manager and Supervisors to ensure various deadlines for assignments and reports are met.


• Independently research and respond to issues/questions raised.


• Recognize and alert Manager to situations requiring their immediate attention.


• Conducts operations ethically; adheres to compliance requirements; provides discipline and structure that influences the staff awareness of and respect of operational controls.


• At all times, the incumbent will provide customer service to both internal and external customers that meet or exceed the standards set by the Department.


• Maintain Manager’s calendar and reservations for meetings rooms.


• Prepare reports, tables, charts and other documents as necessary for the review of the Baltimore Works Manager.


• Make independent decisions involving changes in operational for Baltimore Works and ensure files are accessible and maintain a retrievable manner.


• Communicate with the Office Secretary, user support, information management, automated systems,


• Support staff, and program analyst for problem solving and/or troubleshooting.


• Assist the Baltimore Works Support team when there is coverage needed.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for one year of the required experience.


2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.


3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

• One year of experience using Microsoft Suite and Google Suite.


• One year of experience scheduling meetings, appointments, and maintaining calendars.


• One year of experience of responding to inquiries and resolving problems in accordance with applicable procedures, regulations and laws.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.

BENEFITS

• Personal Leave – new State employees are awarded six (6) personnel days annually (prorated based on start date).


• Annual Leave – ten (10) days of accumulated annual leave per year.


• Sick Leave – fifteen (15) days of accumulated sick leave per year.


• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.


• Holidays – State employees also celebrate at least twelve (12) holiday per year.


• Pension – State employees earn credits towards a retirement pension.


• Positions may be eligible for telework.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.