Child Support Specialist

YOUNGWILLIAMS INC; Jackson (MS); Hybrid; USD 36,000 - 48,000; Full time

Job summary

YOUNGWILLIAMS INC. is seeking a Child Support Specialist. The role involves interviewing customers by phone and in person, determining service needs, and guiding cases through management processes to establish and enforce orders.

Training is provided. The position requires attention to deadlines, confidentiality, and the ability to work with state and federal requirements. Some in-person work in Jackson, MS, then telework is available.

Qualifications

• Minimum 1 year related work experience is preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment including the use of automated systems is desired.

Responsibilities

• Initiates locate procedures such as location of customers address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Accesses system data to obtain relevant case information.
• Prepares cases and documents for review and approval by staff attorney or supervisor.
• Identifies remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned

Skills

People skills

Communication

Case management

Attention to detail

Interviewing

Education

High School Diploma or GED

Tools

Office software

Automated systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Child Support Specialist

Regular Full-Time Full Service MS - Jackson/Ridgewood/CPC, Jackson, MS, US

8 days ago Requisition ID: 5445

Summary of Position

The Child Support Specialist position includes providing full services to customers in all stages of the child support process. The Specialist interviews customers by telephone and in person to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders. Extensive training to learn child support processes and procedures is provided.

• Initiates locate procedures such as location of customers address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned

Required Education

High School Diploma or GED required

Required Experience

• Minimum of 1-year related work experience is preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment including the use of automated systems is desired.

Work Arrangement

You must be able to attend training in-person in Jackson, Mississippi. After the training is complete, this will be a telework position.