Child Support Specialist 1

WV Department of Human Services; West Virginia; On-site; USD 35,000 - 50,000; Full time

Job summary

WV Department of Human Services in Cabell County seeks an entry-level Caseworker for the Bureau for Child Support Enforcement. Under close supervision, you will learn to process cases, locate parents, and apply the child support formula.

The role includes handling routine customer inquiries, preparing case files for the BCSE Attorney, and ensuring confidentiality while training toward independent caseload management.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Paralegal or legal secretarial training may substitute for two years of required training.
• One year of related professional experience may substitute for training and experience.

Responsibilities

• Perform entry-level case work under supervision in child support.
• Process cases, perform case development, and issue initial notices.
• Research statutes, court opinions, and laws; prepare case files for BCSE Attorney.
• Respond to customer inquiries; compose routine confidential correspondence.

Skills

Attention to detail

Customer service

Education

Bachelor’s degree

Paralegal or legal secretarial training

One year of related substitute experience

Job description

Nature of Work

Under close supervision, performs entry-level Child Support Enforcement work. Through formal classroom training and on-the-job training, job assignments are designed to develop familiarity with child support laws, regulations and policies and the programs and services of the Bureau for Child Support Enforcement (BCSE). This position is entry-level with a training period where employees perform beginning level child support case work in processing cases through location, case development, initial notice to non‑custodial parents regarding obligation and child support enforcement involvement. Under close supervision, acquires knowledge and abilities leading to the independent management of a caseload in child support enforcement services. This position requires monthly evaluation and progress monitoring by supervisory staff. Must acquire the knowledge and abilities to manage a caseload in the area of child support enforcement, become familiar with agency policy and state and federal laws, locate parents, assets and sources of income, calculate the child support formula. Research legal sources such as statutes, court opinions, rules and regulations, and complies case information by reviewing public documents, interviewing customers or gathering information from other agencies. Prepares case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquiries to include resolution of less complex case issues. Compose routine correspondence and maintain confidentiality information. This posting is for a Caseworker. This Position is located in Cabell County.

Minimum Qualifications

• Training: Bachelor’s degree from an accredited college or university.
• OR Substitution: Successful completion of a paralegal or legal secretarial training program may substitute for two (2) years of the required training
• OR Full‑time or equivalent part‑time paid experience: in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney
• OR in debt collections, credit investigations, criminal investigations, law enforcement, accounting, or auditing
• OR as an Economic Service Worker or Family Support Specialist
• OR any combination thereof may substitute for the required training at a rate of one (1) year of experience for every thirty (30) semester hours of training.
• AND Special Requirement: May be required to have a valid driver’s license and availability of a vehicle for continuous use.
• Other Information: To allow clerical/customer service, and correction/community corrections experience to substitute for required training or experience. One (1) year of full‑time or equivalent part‑time paid professional experience as a Child Support Specialist Trainee may substitute for the required training and experience.