Child Support Specialist Trainee

State of West Virginia; Parkersburg (WV); On-site; USD 35,000 - 54,000; Full time

Job summary

State of West Virginia in Wood County is seeking an entry-level Caseworker trainee to learn the full lifecycle of child support enforcement. You will receive formal classroom training and on-the-job guidance to handle initial notices, case development, and data gathering under supervision.

As you progress, you will handle a caseload, locate parents and assets, calculate support formulas, and research relevant laws. Strong confidentiality and customer service skills are essential for success.

Qualifications

• High school diploma or equivalent.
• Four (4) years of clerical and/or paraprofessional experience.
• Successful substitution of college study for required experience: 1 year per 30 credit hours.

Responsibilities

• Learn to process cases through locations, case development, and initial notices to non-custodial parents.
• Under supervision, progress to independent management of a case load in Child Support Enforcement.
• Locate parents, assets and income; calculate the Child Support formula.
• Research statutes, court opinions, rules and regulations; compile case information from various sources.
• Respond to customer service inquiries, compose routine correspondence, and maintain confidentiality.

Education

High school diploma or equivalent

Job description

Nature of Work

In a training capacity, performs entry - level Child Support Enforcement Work. Through formal classroom training and on the job training, job assignments are designed to develop familiarity with Child Support Laws, regulations, policies, programs, and services of the Bureau of Child Support Enforcement (BCSE). You will learn in this position with a training period where employees perform beginning level Child Support case work in processing cases through locations, case development, initial notice to non-custodial parents regarding obligation and Child Support Enforcement involvement. Under close supervision will learn to acquire knowledge and abilities leading to the independent management of a case load in Child Support Enforcement. This position requires monthly evaluation and progress monitoring by supervisory staff. Will learn to acquire the knowledge and abilities to manage a caseload in the area of Child Support Enforcement; become familiar with agency policy and State and Federal Laws. Will learn to locate parents, assets and sources of income and calculate the Child Support formula. Research legal sources such as statutes, court opinions, rules and regulations, and compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies, and case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquires to include resolution of less complex case issues, compose routine correspondence, and maintains confidentiality of Information. This posting is for a Caseworker. This Position is located in Wood County.

Minimum Qualifications

• Training: High school diploma or equivalent.
• Experience: Four (4) years of clerical and/or paraprofessional experience.
• Substitution: Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.
• Special Requirement: Availability of a vehicle for continuous use may be a requisite of employment.

Other Information

• To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.

State employment offers a variety of benefits.