Child Support Specialist Trainee

State of West Virginia; Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

State of West Virginia in Kanawha County seeks an entry-level Caseworker in the Bureau of Child Support Enforcement. In a structured training capacity, you will learn to apply child support laws, regulations, and agency policies while handling initial notices and processing cases under supervision.

You will develop skills in locating parents, assets, and income sources, prepare case information, and respond to customer inquiries with confidentiality.

Qualifications

• Clerical and/or paraprofessional experience required or substituted via college coursework.
• Knowledge of confidentiality and sensitive information handling.
• Familiarity with basic case processing and customer service principles.

Responsibilities

• Learn to perform beginning level Child Support case work under supervision.
• Process cases through locations, case development, and initial notices to non-custodial parents.
• Respond to routine customer inquiries and maintain confidentiality of information.
• Research statutes, court opinions, rules and agency procedures to support the BCSE Attorney.

Skills

Clerical experience

Paraprofessional experience

Confidentiality

Education

High school diploma or equivalent

College coursework substitution

Job description

Nature of Work

In a training capacity, performs entry - level Child Support Enforcement Work. Through formal classroom training and on the job training, job assignments are designed to develop familiarity with Child Support Laws, regulations, policies, programs, and services of the Bureau of Child Support Enforcement (BCSE). You will learn in this position with a training period where employees perform beginning level Child Support case work in processing cases through locations, case development, initial notice to non-custodial parents regarding obligation and Child Support Enforcement involvement. Under close supervision will learn to acquire knowledge and abilities leading to the independent management of a case load in Child Support Enforcement. This position requires monthly evaluation and progress monitoring by supervisory staff. Will learn to acquire the knowledge and abilities to manage a caseload in the area of Child Support Enforcement; become familiar with agency policy and State and Federal Laws. Will learn to locate parents, assets and sources of income and calculate the Child Support formula. Research legal sources such as statutes, court opinions, rules and regulations, and compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies, and case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquires to include resolution of less complex case issues, compose routine correspondence, and maintains confidentiality of Information. This posting is for a Caseworker. This Position is located in Kanawha County.

Minimum Qualifications

• Training: High school diploma or equivalent.
• AND Experience: Four (4) years of clerical and/or paraprofessional experience.
• OR Substitution: Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.
• Special Requirement: Availability of a vehicle for continuous use may be a requisite of employment.

State employment offers a variety of benefits.