Child Support Specialist

YoungWilliams; Ridgeland (MS); On-site; USD 36,000 - 52,000; Full time

Job summary

YoungWilliams in Ridgeland, MS is seeking a Child Support Specialist to provide full services through all stages of the child support process. You will interview customers to determine service needs and identify next steps in case management.

The role ensures adherence to State, Federal, and contractual time frames for establishing or enforcing orders, while handling locate procedures, document prep, and secure case information.

Qualifications

• High School Diploma or GED is required.
• Minimum of 1-year related work experience is preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment including the use of automated systems is desired.

Responsibilities

• Initiates locate procedures such as locating customers' address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Accesses system data, including state-specific systems and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney or supervisor.
• Identifies remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Regular and timely attendance.
• Other duties as assigned.

Skills

Customer Service

Case Management

Attention to detail

Communication

Education

High School Diploma or GED

Tools

Automated systems

Office software

Job description

The Child Support Specialist provides full services to customers in all stages of the child support process. The Specialist interviews customers to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders.

• Initiates locate procedures such as location of customers address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned

Summary of Position

The Child Support Specialist provides full services to customers in all stages of the child support process. The Specialist interviews customers to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders.

Essential Job Requirements

• Initiates locate procedures such as location of customers address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned

Required Education

High School Diploma or GED

Required Experience

• Minimum of 1-year related work experience is preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment including the use of automated systems is desired.