Child Support Services Regional Case Manager / 61016055

State of South Carolina; South Carolina; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

15 days vacation leave

Job summary

The South Carolina Department of Social Services is seeking a Regional Case Manager for Child Support Services in Columbia County. You will prepare cases for court, verify documents, schedule hearings, and coordinate with clerks and intergovernmental agencies to enforce support obligations.

Required: a High School Diploma with 4 years of experience (including 2 years in Child Support Services), or an Associate Degree with 2 years in Child Support, or a Bachelor's degree or higher in lieu of

Qualifications

• High School Diploma plus 4 years of related experience, including 2 years in Child Support.
• Associate Degree with 2 years of Child Support experience.
• Bachelor's degree or higher may substitute for work experience.

Responsibilities

• Prepare Child Support Cases for Family Court and perform court-related tasks.
• Verify pleadings, affidavits, and notarize documents; schedule hearings.
• Assist attorney in court and negotiate support amounts; complete form orders.
• Maintain caseload records, follow agency policies, and close cases as needed.
• Provide internal and external customer service within 48 hours when possible.
• Coordinate with Clerks of Court and intergovernmental agencies on enforcement.
• Ensure personally identifying information (PII) is protected and safeguard systems.
• Performs Red Cross Shelter Duty or other emergency shelter duty/services as requested.

Skills

Case management

Interagency coordination

Documentation

Education

High School Diploma

Associate Degree

Bachelor's Degree or higher

Tools

PACSS system

Job description

Do you have a passion to provide meaningful contributions to your community?

Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of South Carolina's children, families, and vulnerable adults? If so, the SC Department of Social Services has the right job opportunity for you!

Job Duties:

• The Child Support Services Regional Case Manager is responsible for the preparation of Child Support Cases for Family Court; performance of activities in Court; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.
• Prepare cases for court by verifying pleadings, affidavits, and notarizing court documents; schedule hearings, files papers with the Clerk of Court, utilizes Palmetto Automated Child Support System (PACSS).
• Assists attorney in court; negotiates support amounts, complete form orders - support orders, genetic test agreements, continuances, contempt, and special orders.
• Maintains control of assigned caseload; follow agency policies and procedures, handle correspondence, prepare orders, review and modify orders, close cases, maintain case records and document all activities.
• Provides internal and external customer service (e.g.; respond to emails, OnBase mail, phone calls, facsimiles, etc.) within 48 hours if schedule permits.
• Communicates and coordinate with Clerks of Court, Intergovernmental child support agencies, and other units within the Child Support Services Division; coordinate enforcement of support obligations, coordinate intrastate and interstate genetic testing including scheduling and follow-up.
• Conducts interviews with custodial parents for intergovernmental cases, and other cases as necessary. Monitor and keep up with intergovernmental cases and keep other states advised of activities.
• Ensures personally identifying information (PII) is properly used, accessed, gathered, shared, and disposed; protect agency networks and applications by safeguarding system, equipment, and data.
• Performs Red Cross Shelter Duty or other emergency shelter duty/services as requested. Performs related duties as required.

A High School Diploma and four (4) years of experience in clerical, administrative, social work, correctional, business administration, or general business, to include two (2) years of experience with Child Support Services.

An Associate Degree and two (2) years of experience with Child Support Services.

A Bachelor's Degree or higher may be substituted for the required work experience.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Child Support Services / Columbia County