Child Support Services Regional Case Manager / 61016055

State-of-South-Carolina; South Carolina; On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Health, Dental, Vision, Long Term ...

15 days annual (vacation) leave per yr

15 days sick leave per year

13 paid holidays

Paid Parental Leave

State Retirement Plan

Job summary

South Carolina Department of Social Services seeks a Regional Case Manager for Child Support Services to prepare court cases, coordinate with Clerks of Court and intergovernmental agencies, and manage caseloads while protecting sensitive information.

The role emphasizes timely customer service, compliance with agency policies, and collaboration across state lines to enforce support obligations and schedule genetic testing as needed.

Qualifications

• High school diploma and four years of clerical, administrative, social work, correctional, business administration or general business experience, including two years with Child Support Services.
• Associate degree or higher preferred with two years of Child Support Services experience.
• Bachelor's degree or higher may substitute for required work experience.

Responsibilities

• Prepare cases for court by verifying pleadings, affidavits and notarizing court documents; schedule hearings and file papers with the Clerk of Court; utilize PACSS.
• Assist attorney in court; negotiate support amounts and complete form orders.
• Maintain control of assigned caseload; follow agency policies and procedures; handle correspondence and document activities.
• Provide internal and external customer service (emails, OnBase mail, phone) within 48 hours when possible.
• Coordinate with Clerks of Court, intergovernmental child support agencies, and other units; coordinate enforcement of support obligations; manage genetic testing scheduling.

Skills

Customer service

Clerical

Intergovernmental coordination

Court procedures

Education

High School Diploma

Associate Degree

Bachelor's Degree

Tools

PACSS system

Job description

Do you have a passion to provide meaningful contributions to your community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of South Carolina's children, families, and vulnerable adults? If so, the SC Department of Social Services has the right job opportunity for you!

Job Duties:

• The Child Support Services Regional Case Manager is responsible for the preparation of Child Support Cases for Family Court; performance of activities in Court; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.
• Prepare cases for court by verifying pleadings, affidavits, and notarizing court documents; schedule hearings, files papers with the Clerk of Court, utilizes Palmetto Automated Child Support System (PACSS).
• Assists attorney in court; negotiates support amounts, complete form orders - support orders, genetic test agreements, continuances, contempt, and special orders.
• Maintains control of assigned caseload; follow agency policies and procedures, handle correspondence, prepare orders, review and modify orders, close cases, maintain case records and document all activities.
• Provides internal and external customer service (e.g.; respond to emails, OnBase mail, phone calls, facsimiles, etc.) within 48 hours if schedule permits.
• Communicates and coordinate with Clerks of Court, Intergovernmental child support agencies, and other units within the Child Support Services Division; coordinate enforcement of support obligations, coordinate intrastate and interstate genetic testing including scheduling and follow-up.
• Conducts interviews with custodial parents for intergovernmental cases, and other cases as necessary. Monitor and keep up with intergovernmental cases and keep other states advised of activities.
• Ensures personally identifying information (PII) is properly used, accessed, gathered, shared, and disposed; protect agency networks and applications by safeguarding system, equipment, and data.
• Performs Red Cross Shelter Duty or other emergency shelter duty/services as requested. Performs related duties as required.

A High School Diploma and four (4) years of experience in clerical, administrative, social work, correctional, business administration, or general business, to include two (2) years of experience with Child Support Services.

An Associate Degree and two (2) years of experience with Child Support Services.

A Bachelor's Degree or higher may be substituted for the required work experience.

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers. Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments. If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Child Support Services / Columbia County