Child Support Operations Supervisor

YOUNGWILLIAMS INC; Jefferson City (MO); Vor Ort; USD 52.000 - 66.000; Vollzeit

Zusammenfassung

YOUNGWILLIAMS INC is seeking a Child Support Supervisor in Jefferson City, MO to lead a team of specialists handling case initiation and mailroom tasks. The role focuses on timely processing, policy adherence, and performance coaching within a full-time program.

The supervisor will collaborate with management to set goals, conduct reviews, and maintain secure, confidential handling of case information. A high school diploma is required, with a bachelor's degree preferred and at least two years

Qualifikationen

• High School diploma or GED required.
• Bachelor's degree in a related field preferred.
• At least two years of supervisory experience or leadership.

Aufgaben

• Plans, organizes, defines, and reviews work and workflow of a team of mailroom and case initiation specialists.
• Collaborates with the Manager to set goals and expectations for the team.
• Evaluates performance, identifies training needs, provides feedback, coaches and counsels team members.
• Proactively identifies problems and implements solutions to current and long-term issues.
• Receives, responds to, and resolves hotline supervisor calls.
• Works with management to develop policy and procedures for daily operations.
• Provides guidance to assigned staff regarding policy and procedures.
• Assists in conducting quality control reviews within the team.
• Maintains a positive working relationship with State personnel.
• Attends and participates in management meetings.
• Posts unit production statistics on a regular basis.
• Assists project management in performing community outreach activities and in establishing and maintaining good community relations.
• Provides for the confidentiality and security of all case information.
• Regular and timely attendance.
• Other duties as assigned

Kenntnisse

Leadership

Team coordination

Communication

Problem solving

Ausbildung

High School diploma or GED

Bachelor's degree preferred

Jobbeschreibung

YOUNGWILLIAMS INC is seeking a Child Support Supervisor in Jefferson City, MO to lead a team of specialists handling case initiation and mailroom tasks. The role focuses on timely processing, policy adherence, and performance coaching within a full-time program.

The supervisor will collaborate with management to set goals, conduct reviews, and maintain secure, confidential handling of case information. A high school diploma is required, with a bachelor's degree preferred and at least two years